I went to Planet Fitness and they looked at me like I was in the wrong place. I am in good shape but I am not some steroid popping fool. My first day in there working out one of the guys came from the front of the gym and told me "hey you can't drop any weights in here." I told him I am aware of that so it wasn't me. I had a few similar encounters so I just left. It really is a crazy place. Stay away

I was a member with Planet Fitness for the year July 2006 -2007 I signed up for a one year program. I relocated to another state before leaving I properly signed out my membership paper work. I left it with Planet Fitness to process my paper work properly. I thought I was done. Now January 2008 I find out from my bank my account is still being charged without my concent. I made a special trip back to New Hampshire to close my account with Planet Fitness July 2007. I was shocked to find out my paper work was not processed? I trusted the system to work right.

I had to quit Planet Fitness in Loudeville, NY because I moved. I mailed them the certified letter as asked and I received the receipt card showing that someone in the Planet Fitness Company had signed for the letter on Oct. 1, 2007. I called a few days later to check and make sure they would no longer be charging my card. Somehow I still got charged for the month of October. The gym is now saying they did not receive it until Oct. 12, conveniently, the cut-off each month for quitting the gym is the 10th, therefore, if they receive your letter before the 10th of any month you will not be charged, if after the 10th you are charged for the whole month.

Now I have to fax them my receipt to prove that someone did in fact sign for the letter on Oct. 1, and they claim they will reimburse my credit card. They tell me that as soon as the company receives a quiting letter it is immediately faxed out to the specific gym I had signed-up at. I really believe they are just trying to get the extra $10 from me, in hopes that I would not notice it on my credit card or had lost the return receipt and would not be able to prove that they did in fact receive the letter before the 10th. Claiming that they did not receive the letter until after the 10th may be a way for the company to make extra money. If they do this to multiple people who quit, it could really add up.

The Lesson: Make sure to follow-up with them, keep your receipts, and check your credit card statements.

On 04/23/07 I enter the gym in the location about and I didn’t have my card. This is not he first time I didn’t have my card and was shocked when the guy at the counter (Sean) told me “YOU NEED YOUR CARD.” Oh dear he tell a PAYING customer they NEED anything. I then told Sean I need nothing. He then said “I will cancel your membership then.” Upset and appalled I called you’re the General Manger, and left my cell number for a call back. I was surprised that while sitting at my desk at work she called my office number and left the rudest tone message I have ever heard. I called her back and SHE (Debra) informed me that my membership was canceled as if she was doing me a favor by having me. Beware of rude staff and manager!