Approximately 3 years ago I joined Planet Fitness, Parklands. I managed to use the gym 'once' and thereafter my card would not scan at the turnstiles again - also at the time absolutely no debits was being done... I assumed my account wasn't set up correctly cause A: my card wouldn't work B: No debits were being done and C: When I try checking my account on the PF website using my 'membership' number or ID number it says 'does not exist'. About a year ago debits were 'suddenly' being done. One month for R249, the next month for R279 then they'll skip a few months and then suddenly another debit for R199 then the next day R99!!! WHAT THE HELL IS GOING ON' I then spoke to (I think his name was...) Barry Bentlry who assured me that this will be resolved! Bareing in mind that during this time I kept emailing PF customer services and gotten NO response. I was then told to contact Parklands branch, I spoke to someone (afrikaans name starts with an E) - I told her that I have proof of these emails and she NEVER called me back.. I would've loved to have been able USE the service but because of inadequate staff I couldn't...

Planet Fitness franchises prides themselves on being "Judgment Free Zones". However, Plant Fitness is anything but judgment free, as evidenced by their radio and television commercials in which they depict a so-called "Lunkhead" being ejected from the gym or told that Planet Fitness is not their gym. I find these commercials to be exceptionally discriminatory considering they are deeming an entire culture of people unfit for their facility. The "Lunkhead" is supposed to represent the stereotypical body builder. I am a body builder. And I will never set foot in a Planet Fitness because I am disgusted by the way they have turned an entire culture into a joke. Gyms are meant to be places of fitness, which includes the use of free weights and supplements to enhance the musculature of the body by means of pushing it to its limit. The fact that women are allowed to work out in Uggs is ridiculous. The fact that "Lunkhead" body builders know more about how to keep the body in shape than Planet Fitness trainers is appalling. I have a good mind to go into a Planet Fitness for a day just to see if the ever-so-childish "Lunk Alarm" would go off on me. Mind you, I am a woman. And if I feel so strongly about these defamatory advertisements, imagine how my male counterparts must feel.

I lost my job and had to shut down bank account as it was 35.00 in the red because the gym withdrew 35.00. I called gym and asked them to cancel my membership which when I signed up they told me I could cancel at anytime. Now they tell me I cannot and that there is no one who can help me. I have no money and if they try to draw from bank I no longer have account. Please help me so that I dont start getting collection letters from them. I cannot help what happened.

Wow...as a planet fitness employee, I have enjoyed reading all of the complaints. The sad part is most all of the complaints are coming from people who, #1 Don't have a clue what they are signing, #2 Expect country club experiences from the "walmart" of gyms, and #3 apparently don't realize that most Planet Fitnesses are owned by money hungry individuals that attend the country clubs (oh btw...they don't care what you want or complain about, it all comes down to their piggybank).

So here is my complaint...we need customers who can READ the agreement and COMPREHEND its complete meaning.

We need customers who realize that they are only paying $10/$20 per month...noting, you get what you pay for.

We need customers who treat staff and fellow PF members like human beings, not their own personal doormats. (hell, their doormats probably get even a smidge more kindness than they give PF staff)
We need this "judgement free" non intimidation zone to include staff as well. It's amazing how customers and managers are allowed to judge and reek havic on the/their staff.

Furthermore, we need better management for each PF, so the rules aren't just something you have to enforce because corporate says so. (Oh, and only certain clubs enforce them)...However, when PF staff enforces rules, customers who curse, scream, assign blame, and treat staff like unwanted sewer trash are given "a second chance", because that's only right...(I assume that's whats right for the owner's pocketbook!!!)

In short, if you don't like to honor legal agreements, feel like paying for a cheap gym, where you can complain as much as you would like, treat staff like scum, have them blow your nose and wipe your butt for you, and give to the greedy...PLANET FITNESS IS FOR YOU!!
oh, and if you've read this far and you are a member, you deserve to know that if you complained of financial hardship or distress in paying your rate guarentee fee this year...it would have been refunded to you per corporate instruction...sorry all you suckers who got stuck paying it. The patron next to you might have gotten a pass...HA. HA. HA.

The manager, Cathy Bogdon harasses the employees. She threatens them. She tells them if they don't learn their job, she will let them go. These are mostly high school students. She discriminates when students come in to apply for positions. The turnaround rate for employment is very high. A lot of her employees do not feel comfortable around her. There is no corporate telephone number for the company to submit a complaint. I need help to file a FORMAL COMPLAINT AGAINST THIS SO CALLED MANAGER & COMPANY. Please contact me. Marisa Guagliardi 973-283-1812