A couple of mo. ago I was offered a trial 2 mo. membership which I took on. Everything went ok (everyone is so quick to take your signiture and the R100 for the tag with is refundable). My surname and e-mail add. was spelt incorrect, so I filled out a change of informaion form. I did this as I was wanting to join so I though I would fix it now. It has never been done and I was given every excuse under the sun. It took 4 trips to get a tag - again excuses. Then my trial expried so the day of expiry I took on a Personal Trainer - also - very quick to take your money. They said that I did not have to join just yet and they will load another trial on. This was never done. I eventually put up a huge stink and was assured that it will all be sorted out. It has been 1 mo. now and still my tag is not working. I then decided to get my refund back as my tag will never be fixed only to find more excuses about not enough cash and I must come in office hours. So quick to take your money outside of OH but cant give it back outside OH. I have had enough now and having second thought about joining. If they cant even get a simple change of info right - then I don't know!!

I have been trying to contact Planet fitness on numerous occasions about their Sauna that is out of oreder for more than a month now. Nobody from Planet Fitness returns my calls or respond on messages that I have left. I am paying full fees and not half and I expect to make use of all the facilities, because I pay for it. I am think of moving to Virgin Active where speed of exicution are much quicker. This is nothing more than absolutely bad service. They are very quick to persuade a person to join, but when comes to complaint handling then they have great challenges with that.

I first received a call from Asanda the Sales Consultant who was advertising the R59 per month gym special. I was interested and asked how can I join? I even referred Asanda to my other friends. She then informed me that I needed to come personally to the Gym in Rivonia for everything to be processed. When I came she was then telling me that the contract that I was interested in was for 3 years and not 12 months as on the telephone conversation we had prior. I didn’t want to sign anything thereafter she then said I'll need to speak to her Sales Manager Lovemore and motivate why I want the contract for 12 months only. I gave my reasons and Lovemore than said I will need to pay the R59 X 12 upfront. I didn’t have that much money and said I can’t only pay 12 the 1st month and another 12 the 2nd month. While talking to them they asked me to fill out the membership contract as every member should. I paid the R354 the 1st month as promised and the 2nd month my account was debited an amount of R269 and again R269 on the 011009. The accounts department (Vinolia) and the manager (Master) can’t even help me with the issue instead I’ve been sent from peter to post. I WANT OUT!!!

I joined Planet Fitness Fourways and paid R25 upfront for an access tag. They didn't have any access tags at the time but promised they would have the next day. I have not yet received an access tag and so everytime I go to gym, I have to try get one of the very disinterested members of staff to open for me. If its busy, I usually wait around 10mins before someone acknowledges me and lets me in. Each time I am told that there will be access tags available the next day and each time - there is not. There was a register for tags at one point that I signed but the next day noone knew anything of the register. The staff make empty promises about getting a tag for me if I come to them specifically the next day, and surprise surprise that person is not around. I want an access tag, or give me my R25 back and I'll get you guys to let me in every time! I am finding this to be a great inconvenience and frustration!

I have been spinning at bedfordview for two months now and watched how the bikes have got worse and worse. If it wasn't for the great instructor (Simon) that gives us a class that is worth sitting on **** bikes for I would have been out of there. Handle bars wobble, pedal clips are broken, tension nobs don't work properly or at all and the bikes are noisy. Yesterday it was by far the worst, people had to move several times to find bikes that were working. We get to the class 30min earlier on a Sunday morning (unnecesarily) to make sure we have bikes that work but they are all shocking, I also spin as Rivonia and their bikes are much better. Its time bedfordview upgrades their bikes. I don't think its worth it to fix the bikes. We as members deserve much better equipment!!! Make something happen!!!