Today I was electrocuted in the steam bath at this gym. The reason, a miserly repair job on a light fitting which being situated in a wet area should have been intrinsically safe. Instead some cheap skate glued the light fitting and put it back into the steam bath. Innocently, being soaking wet, I stood up naked as the day i was born save for my costume, and touched the light fitting. I was thrown to the floor and sustained injuries to my left hand with the resultant electric shock. This is an industrial accident and as such requires to be reported to certain authorities for investigation. I have tried the telephone number for your webb site. It just goes unanswered. Instead I as the injured party sit with a numb hand, deep bruising and quite possibly shock. You people make me sick with your irresponsibility. I am deeply hurt over this incident and I reserve my rights.

When I joined Planet fitness in Feb of this year the consultants could not leave me alone. I was bombarded with phone calls to join. I did join and was happy. When I joined there was a promotion running for a return domestic air ticket which I was suppose to receive within 2 weeks. Well I waited 3 months and it would have been longer if I had not complained. When I received the voucher I only had two weeks left to register it but the voucher states that I must allow 30 days. So the end result is that the voucher is totally usseless. I left messages at the gym for the manager to contact me the last week of June. I am still waiting for a call. I have gone to see him personally and after a promise that he would get back to me I am still waiting. I have in the last 2 + months left more than 10 messages and nobody has bothered to contact me. I am truly shocked by this disgusting display of service!!!

I've never been treated so badly by a company. I felt harassed and threatened. Management is no better than staff. My issue was so small, any other company would have solved it without subjecting me to threats. Planet Fitness has the bad habit of resolving issues with their members with threats of membership cancellation and or suggestions that member should cancel the membership themselves. This is their idea of customer service. It is as if your membership and your business does not matter and is not appreciated. They write you up like in grade school; putting negative comments on your file as "being warned". They are a franchise company, meaning they are owned and operated individually, but if you ask for a phone number to talk to someone in "Corporate" (after all, there are corporate standards they must follow), the number is not available. If you ask for information to contact the owner, the information is not available. I did some digging and found the corporate number: 603-750-0001. I left a message at Corporate and one to be contacted by the owner of my home gym. No one has contacted me. My suggestion to you, stick to a gym with a little more class, and better customer retention policies. You might have to spend a couple of bucks more, but in the end peace of mind is worth every penny.

It may be one of the cheapest gyms out there but there is a reason for this. Only 6 television channels to choose from, of which half are sports. Customer service is not even a word in their vocabulary. None of the employees are friendly or even acknowledge you--in fact they are straight up rude! I was given inconsistent information about the cancellation policy, resulting in getting charged for additional months when I would not even be able to use the gym. Asked the manager for assistance in regard to the information that I was given by his employee and was snubbed. The website doesn't even have a way to contact corporate to deal with complaints. Moral of the story: if you have a problem or complaint your screwed. The staff doesn't care and there is no way to contact anyone above them‎.

The staff was eying me from the second i walked in the door. My weights were taken off the machine by staff and staff was cleaning the machine in the middle of my workout. They have 5-6 staff for a small one room facility. The staff has nothing to do and are very un-helpful. They then proceeded to set off a siren and alarm on me and surrounded me verbally confronting me. They said i was too loud, they were very rude and had attitude. They then proceeded to stare at me from the front counter. The staff members boyfriend was also staring at me so I went to my car. The staff member and her boyfriend followed me into the parking lot trying to intimidate me.