To cancel a membership is excruciatingly difficult. If you can't go there personally they ask to mail a letter. Which they then do not receive and charge you fees and for 2 more months more worth of service, even if you have not attended the gym for 1 year. In fine print it is written that your membership automatically renews every year. Terrible customer service. I was hung up on twice by an associate and a manager names KIM. Once again, terrible management, no understanding or appreciation for customers.

I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did. I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010 I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010. During the same period, the AC was broken and lots of members were unhappy about the situation. The gym felt like a semi dark green house, not an environment conductive to working out. I complained almost weekly to the front desk and the answer I would receive was that there was a maintenance guy who was supposed to take care of the burned out light bulbs and the AC, but nobody knew when he was going to be around. There were some other problems as well, such as the soap in the restrooms running out, and a case of what I believe is false advertising. In the contract and on the website they claim that the black card members can buy drinks from the cooler at half price. However, when I went to the gym the sticker on the cooler said that only a few of those drinks, mainly Gatorade and water were qualifying for the half off discount. Since that was not stated in the contract or on their website I see this as false advertising. After several weeks, the issues were still not corrected so I complained directly on their website, and from what I know copies of the complaints made on their website are sent to the owner and to thePlanet Fitness Main Office. Days later, on June 11, 2010 when I went to the gym, the manager Erica Russo rudely informed me that I was no longer welcome in the gym and I had to leave the premises, due to my complaints about the gym. I was beyond shocked to see that instead of apologizing for the inconvenience and fixing the broken lights, AC and so on, they just cancelled my membership. Unbelievable and deeply shocking, I have never been treated like this although I have worked out at many gyms, such as Las Vegas Athletic Club, LA Fitness, World Gym, 24 Hour Fitness, Bally’s, Gold’s Gym and others. I have heard before that Planet Fitness stuff is generally rude and abusive, they don’t try to fix the issues at the gym and they abusively just cancel the memberships of those daring to complain. From my experience, this negative perception ofPlanet Fitness is real. It is shameful that Planet Fitness is allowed to do this to people. In am still in shock and disbelief that an American business is which is so customer unfriendly is allowed to function. It feels like Twilight Zone.

Cancelled my membershipp before I moved out of state and kept recieving bills. Called asked to speak to the manager and was told they had no record of my cancellation. Manager told me they had no customer service department and would not give me the name of the franchise owner to lodge a complaint. It was only after a threat of the better business beaureu that he cancelled my membership over the phone. I still have a baqlance of $85.50 for the months that I was not even there. my last login was over three months ago. Planet fitness is a scam and the employees are typical 7 dollar an hour drones. I would rather spend three times as much at LA Fitness and get treated like an actual customer rather then a jerkoff. DO NOT SIGN UP FOR A MEMBERSHIP TO THIS GYM U WILL BE SORRY!

I joined Planet Fitness because it was cheap, only $99 for a year only to realize after that the "gym" (VaGymNa as it's been known) gets worse and worse everytime I go. At any given day the gym is crammed with foul smelling people. I don't mean crammed as in "wow there are a lot of people in here." I mean as in "wow, i can't get a work out in because if i move more than two feet in any direction I bump into a horrid-smelling, overweight minority." I asked for my money back after two weeks only to realize it was nonrefundable. I let them keep my money and joined another gym. Anything is better than this place. I will never recommend it to anyone, even though it is dirt cheap.

Just a warning to those who do not know canceling your membership is obsurd. I went to my local gym with a doctors note stating i could not work out anymore due to medical issues and they informed me that i have to pay for another month because i didn't cancel it before the 10th of the month and they are going to charge me a fee for canceling. It was not my choice to cancel but after working with a trainer, who advised me to get a doctors note to cancel my membership I'm now being hasseled. After leaving several messages on the Planet Fitness Corporate Office answering machine (which I had to search for because it is not on their website) and requesting to speak to a manager about the situation, I have not received a single phone call back and, have not been privelleged enough to speak to a manager. I wish I would have found this site sooner it would have saved me the aggrivation, time and, money!