This is the strangest thing that all the comments I'm reading have the same concept; RUDE STAFF. That is my very complaint that I've been discussing with my husband since I joined this past Monday.
What is the deal? Is this part of staff training? The morning employee by the name of Tracy (Lancaster Pa) is very hmmm...SNOTTY!!! Everytime I speak with her, it seems like I'm truly bothering her. Even if it's asking a question about a piece of equipment. She's an awful person! I shoudn't have to feel anxiety every morning going to the gym. And I CALLED THE CORPORATE OFFICE! I'm wiating for a call back! WE'LL SEE!

Livid doesn't even begin to express my feelings tonight. I work two jobs and money doesn't come easy, so when I pay for something I expect to receive those services. Well tonight takes the cake for this black card member...

On several occassions I have gone to tan before working out and have been unable to do so. A few weeks ago I was barged in on by another member who asked if I was tanning - I was standing there nearly naked, what do you think! She promptly went to an employee who knocked of the door and informed me that I needed to get out, that I was using the 5:20 sesion (it was 5:30) and my session was 5:40. I got dressed and left without working out!

Tonights incident is what brings me here... I had my best friend sign me up for the 5:20 tanning session. I get to the gym at 5:15 and let the person checking members in, that I was ready for my session. I gave him my card number and desired amount of time. I go to the booth and its in session - okay, so the person is getting dressed. 15 minutes later at 5:25 the person STILL has not come out of the booth. I look at the time, say a few choice words under my breath and start to pace. The member finally comes out at 5:30 and I go in. I get undressed and stand their naked patiently waiting for the time to come up on the bed. 10 minutes later 1 minute shows up on the timer. I getted dressed and go to let an employee know that they messed up and I need the correct amount of time, when another member goes into MY BOOTH!!

At this point I am so highly infuriated that had I talked to the manager about their piss-poor management and general lack of monitoring, I have yet again missed out on another tanning session. I am seriously considering cancelling my membership and just paying the $40.00 to join Gold's Gym. I suppose the old saying is true, you get what you pay for!

~Highly Displeased Black Card Member

My brother in law paid $39 ($29 start-up fee + $10 for the month) so he could work out while he visited. I chose to sign up with him because I was told I could continue the membership at $10 per month when the first month expired . When I inquired about setting up the month-to-month automatic payments, I was then told I'd have to repay the $29 start-up fee to start a membership. And here I thought I had already been a valued member for one month.

Beware of hidden fees, and unprofessional customer service! The annual June fee is a good example of hidden costs. Read the fine print!!!

Planet Fitness does not honor their so-called mission statement. I am going to file a law suit against them for Racial Profiling. Planet Fitness purposely racially profile against black and hispanic men.

They have a big sign posted in the gym that state you can not wear "No Do-Rags, No Bandanas, No Skull-Caps, No Boots and No Jeans...All are subject to our judgment".

This statement is purposely targeted against black and hispanic men to automatically associate them with gang affliation by the wording itself. It's known as soft internal racism. When you look at this sign you would immediately associate these words with the stero-typical by society default to associate them with young black & hispanic men with gang associations.

They do not have a sign stating that "No suits, No dresses, No shoes or anything of the sort. Does this mean that someone whose dressed in so-called corporate attire can come and workout at the gym with no problem since the sign doesn't discriminate against that cultural look by Planet Fitness standards???

Below is a so-called "Mission Statement" of Planet Fitness which is totally untrue and a pure lie. I am filing a law suit on the grounds of total total racial profiling of minority men.

Our Mission StatementWe at Planet Fitness are here to provide a unique environment in which anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

The Judgement Free Zone®As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our lunk alarm, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.