As we have noticed in other reports about this company it does NOT provide ANY service after the sale. We also experienced the very long call wait times. They FAILED to ship all the items purchased. And after 4 calls and 4 claims they would ship the missing items they have NOT shipped ANY items yet. It has been over 2 1/2 months since the initial shippment arrived without all the items purchased. The main product we purchased functions ok so far but we do not look forward to ANY service should it fail in any way, shape or form. Our opinion of the company has fallen to rock bottom! Use them with extreme caution.