I ordered a automatic door opener from Planet mobility. They were quick to take the $737 out of my checking account, but when I hadn't rec'd the merchandise several weeks later, I called them. They said they had cancelled the contract with the vendor and would get a new one and send it out. So, I called the vendor of the door, Private Door. They told me the opposite...that they had cancelled the contract due to the fact that PM didn't pay their bills. I reordered the door from Private door directly. They were great and matched the price. Now, PM won't refund my money. How dare they even take the money out of my account when they didn't even have a vendor to fill the order with!!!I have finally filed a grievance with my bank, but still won't have the money back in time for Christmas, which is a real hardship on me. DO NOT GET ANYTHING FROM PLANET MOBILITY. THEY ARE LIARS AND HAVE FRAUDULENT BUSINESS PRACTICES.

I wish I had seen all of the complaints filed against this company before I submitted my order for a scooter car carrier. The original cost was $479.00. They sent me the wrong product...twice. They refuse to reimburse my credit card company. As well, it cost me appproximately $420.00 to ship the 2 items back to them, because they refused to make good on their offer to have items returned at their cost. As well, it cost us money to purchase boxes for these items to be shipped back. I've lost about $920.00. I've contacted Better Business B. in Michigan. They never responded. Do yourself a favor and DO NOT DO BUSINESS WITH THESE UNETHICAL PEOPLE. Kathleen B.

Michael Woods as CEO has this company in shambles. I tried to cancel an order after seeing numerous complaints about this company on the web. I was told the order never went thru, next thing I know the $1650.00 scooter is here and on my charge card at the end of October, 2009. I called to have them pick it up the day after it arrived, as there was a 30 day free trial. I was told they would send someone in 3 days. Waited all day no one came.<br /><br />
Called the company again and was told by a girl to have my credit card company to dispute the charge, but not to tell the company she told me. I had to wait 15 days as per my credit card company to file a dispute, meanwhile I left about 20 messages and called and called Planet mobility and got one call back when I was not at home from Best buy mobility which is another name Planet Mobility uses. This company did not send the 3 yr warranty on the Lexus Light, and no documentation except the charge on my credit card. It has been over the 30 days and Planet Mobility has not responded to my credit card company, I have a temporary charge back to my account and am awaiting this company to respond. Hopefully I will get a permanent charge back. I am disabled and find this company to be shameful as I read all the complaints all over the web. I am so surprised they have not been shut down by the Attorney General in the State of Michigan and continue to keep hurting the most vulnerable handicapped people. Should enter them into Shame on You on TV and get the word out not to buy from these companies.

In August 2009 I orderer a Trac About wheelchair for my disabled husband, not cheap the cost was close to $12, 000! I expected to have this chair by the end of September. Boy was I mistaken. It is now November and no chair. I finally demanded my money back when I was told that Planet Mobility is no longer a dealer for this chair. I have received $5000 but still not got the rest of the money. I guess I am going to have to sue the company for the remainder of my money. The sad part is that we are not able to get another chair until we get the money back from them to order it from somewhere else, therefore my husband has to wait some more! Please listen to me and the countless others that have had problems with this company and do not send them any money! I only wish I had checked this company out a little better.

Tracy White
Morgantown, IN

Ordered from this company a Pride Hurricane costing $3999.99. The money was taken out of my checking account nearly a month ago and have never received as much as a thamk you kiss my butt or anything. Needless to say I have never gotten my mobility scooter and now i'm having trouble getting ny money back. This is a scam company verified by many people with the same problem. Don't bother talking to Mike about the problem because he is dumber than a box of rocks with no regard for the customer!