I ordered two LCD HDTVs from Plasma Bay mainly because of their low price, free shipping, items in stock and proximity to where I live so that I would receive them in a day or two with thier free ground shipping.

I called the store after waiting two days for the items to ship and was told to call back again in another day because it can take up to 48 hours to process the order and it wasn't processed yet. On the third day I was told the same thing even though three days went by. I pressed the issue and was transferred to my "account person" since they happened to "be at their desk" during this call.

My "account person" proceeded to try to sell me expidited shipping services, cables, and other accessories when all I wanted to do was find out why the items that were "in stock" hadn't shipped yet. He then told me that the two TVs would ship from California even though they were supposedly in stock in NJ at the time of the order. Again, he started pushing the 2nd and 3rd day shipping upgrade so that I would get the item quickly. I started to get annoyed and told him to leave everything alone and just send out the two TVs.

A day later both items shipped from NJ (not California) and I received them two days later. The two TVs were in a new sealed box and in good working order.

The sales people were rude when I called in for the order and the customer service people tried to pressure sell other items and basically lied to try to get me to cover their free shipping policy. Other than that the items I ordered were fine and came in a week after placing the order.