Sir,
We are the Importer of Plastic Pallets in Mumbai, India. We had ordered 100 Nos plastic pallets to "SHANGHAI RUIRUI INDUSTRIAL CO", LTD along with 30 % advance payment USD 320 on 27th Oct 2010. After advance remittance they had delayed the order by 1 month. We started followup with them on ph. and mails and finaly they agreed to dispatch the cargo to port. To be a safer side we had appointed our agent to ship the order from china. The shipment terms was FOB which means consignor has to deliver the material to port and duly custom clear the cargo at origin and handover the same to freight forwarder. But the supplier has refused to do delivery and custom clearance as we have appointed our freight agent. Issue raised from here only and after soo much discussion supplier ready to deliver the cargo and clearance but only on receipt of balance payment. Inspite of our several request they refused to dispatch the cargo as well as started blackmailing us to transfer the balance USD 700 otherwise they will go to sold the pallets to someone else and keep our advance payment USD 320 with them which will not be refundable.
Final we asked them to provide us a receipt of our advance payment USD 320 which was also refused by them. They started humilating us. We are trying to get in touch with their directors/owners but they din't allow us to do that.
I am a lady enterpreuner and ours is very small business of pallets and this china supplier is going to cheat us by not refunding our money. ( There are two corrupt employees in this company and they are "Mr. Kevin & Mr. Lven")
I request you to kindly help us.