i called and emailed this company to cancel my membership. A charge of $99.49 was deducted from my account on yesterday. I spoke with the message operator and she said she would pass my information on to someone else. No one has returned my call. I want a refund of my money. This is a scam. I will be reporting this company to the BBB.

Platinum online group took money from my bank account and i want it back and plus my 25 dollar bounce charge i did not autherize these acktions and i want my money back

Not happy with company PLATINUM ONLINE GROUP!!! Called to cancel service and some worthless operator took my message. When I wanted her to leave a message that this was a big waste of time she hung up on me!! Their worthless phone number is 818-255-9973 and their worthless website address is www.yourcustomerserviceonline.com. BEWARE OF THIS COMPANY!!

I had an unauthorized charge on my account. This company had withdrawn $99.oo from my account. They some how used an electronic check. They apparently don't even know my last name has it is three words and they only used the last part of my last name. Anyway I have made 3 email attempts (those that went through) and the countless e-mail attempts that did not go through. They for some reason keep directing you to a so called operator or to leave them an email, which by the way if you leave an e-mail it will tell you that they will contact you within 24-48 hours. I am currently still waiting for a call back. So since I had no response today I decided to call seven times. Now for some strange reason it sounds as if I keep getting the same operator. However, I got three different names Cindy no last name, Abigail no last name and a Jessi Lee. When I ask to speak to a manager I got told there is no manager there. This person said that the manager is located in the Customer Service Center, which is no where near where we were leaving messages. When asked if this was a legitimate company and if they were listed under Better Business Bureau (BBB)I was told yes. I located them under the better business bureau but I had to go to this BBB website http://www.goldengatebbb.org . They are listed but is not accredited . I filed a complaint. While filing the complaint I attempted the last 2 of the 7 calls I made to them today. The first of those calls they made it seem like there were interference. The last call they actually hung up on my while I was still requesting to speak with someone.

I have a lot of info on this group.If you have questions or need specific information or need help. I will try to offer and give you all I know. I can tell you where to find what your looking for or just send it to you. I saved everything I found. and it is interesting. Put all together it might convince a bank to refund your money. Mines thinking about it.And look into your banks policy on "phishing" mine refunds money taken due to someone getting my account number when I open a e mail or do some transaction that gets it to someone that steals it.My bank also states that if an e check is taken and it wasn't authorized by me it refunded. How can anyone prove when and where your info got out.So Im demanding in paper letter form I filled that form out. I want IP times everything. I have noticed that they like to target people that are on disability. What they do is say you joined 8 days before you get your check. Then in the receipt that you don't get it says that you have a seven day trial and if you don't cancel it in that time you are getting robbed. In that time the 7 days is up on, yep the day you get you direct deposit.I did find the receipt confirmation letter sent to me .It only had my e mail address and my name. I found it where even if your waiting to get it you really wont think of. Spam. I went through almost 5k of spam. That's when I found that I had "Joined" on 1/24 . If I can offer anything to help please let me know