salesman came to door offering free platinum protection, of course i listened to his pitch, he aske if he could come in so i did let him in, after talking about system he asked me if i was interested, and i said yes but i need to discuss with my partner, he asked me for my name and date of birth which i gave him, he said he needed addresse information, because he had to call and see if they could find the location, when he was on the phone he gave to whom he was talking to my name and addresse, and date of birth, i thought all was fine because i did not sign anything, and told him that i as not giving him my social security number and he said that was ok. I told him to maybe stop by later, and he did and my better half told him we were not interested, when i got up this morning i noticed in a email from my freecreditreport.com they had done a credit check on me how they did that i dont know, i never gave them permission, or signed to have that done, now i have to try and get it off it was a hard inquiry, i did call the salesman this morning, i asked him did igive you permission to do a credit report and he said no!!! i adked for his supervisor number in which he gave me, but he is not answering the phone, i called main 800 number and they are suppose to send me a paper to get this off my credit, this was a fraud!!! Now i have to do all the leg work to get this off my credit

Complete total scam. Came into my home, destroyed a wall during installation, then refused to compensate me. When I moved to another country - which is out of their service area and allows me out of the contract - the continued to insist I owed them. After several months I received an email that my account had been canceled, yet, they started sending bills to my sister in the US! When she called them on my behalf, they claimed I had refused to negotiate. So, now, I'm about to let them send this to collection and court because I refuse to be bullied and scammed. I thought I got an alarm service to protect my assets?! Well, they've cost more time and money than any threat of a burglar ever did. Unreal! High pressure sales pitch, ridiculously complex contract, unethical dealings = steer clear. It's a SCAM!

I chatted with a neighbor who researched the company after having fallen for the sales pitch. Consequently she went through hell to get out of the contract. Here’s what she said:

* They frame it like you are getting a free alarm system
* Naturally, only 10 people from the neighborhood can get the free deal so you have to decide on the spot
* In exchange for your “nondisclosure” (i.e. keep your mouth shut about the deal) you have to be willing to serve as a model home that their sales can point to.
* If you do the math on the 5 year contract you essentially pay for the alarm system in five years ($49 per month for an approx. $2, 000 system)
* They show you a list of so-called area police officers that have supposedly bought the system.
* They show you a list of the area neighbors who have bought the system (this is why my neighbor fell for it — she recognized someone on the list)

If that isn’t bad enough, you have ONLY three business days to notify them of cancellation! Get this: They will not let you cancel over the phone. They make it as hard as possible and will only accept faxes or mail. If you do not cancel in time you are locked into the 5 year deal!

You can read my entire blog post about their visit to my neighborhood, here:

http://strikingthoughts.wordpress.com/2010/08/19/platinum-protection/

Salesperson:: I told the young man that we were on a limited income and really could not afford the system... He told me because my aunt had health issues we could get a prescription from her doctor and we could send it to Medicare and they would pay the monthly bill for us, do to her health issues.. We found out that was a lie and when I tried to contact him with the phone number he gave me . I did not get any return calls.. We have struggled for a year to make the payment and my mortgage went up which is making it more diffficult... They told me I had to sell the contract to someone else or pay80% of the remainder on my contract, which is another 4 years.. His statements were false and he also told me different neighbors that supposedly bought the system, and I found out he lied about that... I have called the company and now I was given the idea of calling WFTV channel 9 who does a lot of customrer complaints... We really are in a bind and no-one seems to care that their employ lied to sell his product...

My husband bought a security system from "Platinum Protection" from a door to door salesman. I was not home at the time. The salesman lied through his teeth about several things. First, they said the contract was "only for 12 months" and that we could cancel at any time after 12 months. Wrong! The contract was written for 60 months! (Hubby should have read, didn't, high pressure sales...etc).
They said we had FIVE days to decide whether or not we wish to keep it. WRONG AGAIN! We had THREE days to cancel, or we'd have been locked into the 60 month contract with no way out.

Installation was "free", however the "activation fee" was 200 bucks.

Also, take note that if you lock into their "5 year" contract, it will AUTO RENEW (as per their contract) without contacting you, and the only way out is to give them 30 days prior written notice. If you fail to do this, you're locked into another year with no way out. They don't tell you this, you must read it in the contract.

Luckily, once I got home I read the contract, checked this site (and others) to find tons of complaints (including over 400 with the BBB). I canceled the contract via fax AND an overnight, signature confirmed notice, keeping copies for myself.

The next day, the sensor they "glued" to my back door FELL OFF, rendering the system useless, as we couldn't get the thing to stick.
They left a huge mess after "installing" their keypad. There is no central unit to this system, so anyone entering has 30 seconds to take a baseball bat to it. No battery backup, either.

We got them to come get their stuff. The installer asked why we were removing it, and we told about the lies we discovered. He sat there and tried to tell us that the contract *IS* only 12 months. Duh, we had it right there in front of him showing SIXTY months in 2 separate places.

If you get scammed into this, utilize your legal right to cancel FOR ANY REASON within 3 business days. If they don't come get their equipment within 20 days, IT IS YOURS. Don't let them tell you differently.