This is a copy of the letter I sent to this company

Platinum Services INC
137 Main Street Suite 400
Dubuque IA 52001
Attention: Wayne Biggs
President & CEO
Phone 563-557-1454
Toll Free 800-765-1454
email [email protected]


To Whom It May Concern:

My name is Linda Baxter. I checked my account this morning and found a charge from your company for 99.95. I found you when I Googled and called the number for your business. The person who answered the phone told me it was not your company but National Platinum.

I have never heard of your company and I have no use for the services you provide. I do not understand how you obtained my information, unless you are operating a company who SCAMS people out of their monies. This is also considered FRAUD.

Then I did a little more investigation and found out it was actually your company. The person who answered actuallly LIED to me and tried to direct me to another company. I will continue to seek restution of my monies and will go to court if necessary. The charges would be for restution of the orginal charges, distress. I am a Senior Citizen who is Disabled and on a limited income. The monies your company took out of my account was for my Mother In Laws Funeral. This was part of the remaining amount that I need to pay to put her to rest.

I am also sending this complaint by email. I have also filed a complaint with the State Attorney General Office of Consumer Complaints in your state of Iowa. I also filled a complaint with the State Board of Insurance and the BBB.

I will also make arrangements to come to your office to see about resolving this issue if you have not returned my call within 2 days.

I will also contact My Senator In Washington DC about this charge and see if they can direct me to the proper Federal Government Office.
I do not know where you got my information but you were not authorized by myself to deduct any amount from my account. I really do not understand how a company can operate and have a person answer the phone and lie. You have established FRAUD AND A SCAM perpatrated by your company.

I have been adviced of the Federal Government Agency in charge of companies like you who have SCAMED people out of their money.

Here is a copy of my account to prove you withdrew the funds.
Netspend Debit Card Account
LINDA BAXTER


Card Account
Card AccountShow
06/25/2010 PAYMENT/DEBIT TO PLATINUM SERVICE EditEdit the category this transaction is assigned to. ACH Debit -$99.95

Once again if the monies are not restored to my account within 5 days I will personnally come to your place of business to settle this matter.

I want the monies restored to my bank account with in the next 5 days or I will file charges thru an attorney in your state against your company I expect a call from your company within the next 24 hours at my home number of 469-744-4501.

LINDA BAXTER
487 MISS ELLIE CIRCLE
WYLIE TX 75098
469-744-4501

I noticed a charge on my account as the following
Here is a copy of my account to prove you withdrew the funds.
Netspend Debit Card Account
LINDA BAXTER

Account No.: 70007195816332
Card Account
Card AccountShow
Available Balance*: $496.03

06/25/2010 Debit: Balance Inquiry - Customer Support EditEdit the category this transaction is assigned to. Agent Balance Inquiry -$0.50 $496.03
06/25/2010 PAYMENT/DEBIT TO PLATINUM SERVICE EditEdit the category this transaction is assigned to. ACH Debit -$99.95 $496.53

I called this company on their 800 number of 800.765.1454. A representative answered and told me it was National Platinum Services not their company. I look up the National Platinum Servicea and found very little information. I sent an email to this company and filed complaints with the State Attorney General of North Carolina and the Better Business Bureau in North Carolina. I also sent a regestired letter to this company because their weas no telephone.

I did a little more investigation and found the person at Platinum Services Lied to me it was their company. I have since fiiled chaarges with The State Attorney General in Iowa and the Better Business Bureau and The state board of insurance. I am extremely upset that the company lied to me about the charges that were deducted from my account.

I am going to let the complaints stay with both companies and I am going to call Platinum Services on Monday 6-28-10. I am going to find out who the CEO's are and the upper offices of this company and sent emails, letters, and make numerous calls. I intend to BOTHER both companies until I receive my monies back. According to an attorney I talkeds to in both North Carolina and Iowa I can files charges in court against both companies. I intend to do so.

I only hope if enough people file complaints again both of these companies someone in a higher office will push the button to shut them down.

this site is saying we approved this debit and it was never authorized to do this.

I was debitted $99.95 from my account from this company and I did not authorize it. after I googled the compay name I found out that it is an insurance company. I never purchased insurance from this compay or any other insurance company. I am working with my bank to dispute this withdrawal. Be careful when you do online loans, they must be connected, but the fact of the question I have is aren't they supposed to at least have some sort of application from you in order to claim you purchased insurance from them.

my account was charged $99.95 without my approval and i am very angry about i just want my money back i don`t even know these people that took my money i dont like things like this .