I must agree with the person who originally wrote this email. Today, just about 2 hours ago, the manager of the store was so rude to me she did everything short of spitting on me. I really love Platos closet and I was certain the owner would want to be made aware of the situation. I phoned one of the other stores nearest to The Woodlands, I believe it was the FM 1960 location, but it could have been the Willowbrooke location. I told the person who answered that I was trying to get in touch with the owner of the Woodlands location and she told me this was the 5th call she'd received from a customer complaining about the rudeness of The Woodlands Manger this week. Can you imagine, the 5th call this week? It's only Tuesday! She tried to help me and explained that most of the other locations around Houston are owned by the same person and they have a district manager that manages these location, but unfortunately an individual ownes The Woodlands location. She was wonderful and apologized (made me feel a little better, even though they have no connections to The Woodlands location.)
I drive to Katy, Texas a couple of times a month. I will be sure to take my business there. I think the manager in The Woodlands would be a good bouncer, but she has a lot to learn when it comes to customer service. It appears to me that she's looking forward to drama at the front desk. Not a good thing when you're trying to run a new business. Hopefully the owner will read this post and contact both the Humble and Willowbrook stores to confirm they are receiving multiple calls this week about the disrespectul, aggressive, rude manager in The Woodlands. The new employee standing beside her today was in shock and very uncomfortable at her manager's behavior. I felt really bad for her. I hope the owner considers finding someone who will help her business thrive. Many of us will be waiting to see if she's listening and takes action.
If the manger of The Woodlands Plato's Closet would truly like to hear from me and the other customers about our experiences with the brunette manager (I believe she has a lip ring) and the experiences of the other patrons being upset daily, I would like to suggest she have her phone number or email posted near the register or on the front door. I imagine her phone will be ringing off the wall in no time. I hope it's not to late, I'd love to have a fabulous Plato's closet within miles of my house. I have been unable to locate any contact information for the owner of The Woodlands Plato's Closet on their website. I tried to phone the corporate headquarters, the folks that own Plato's Closet, as I'm certain they'd be shocked at what I learned today but they were closed when I called. I too agree 100% with LiveToShop2010 and obviously their are many of us. Have a great day!