As a customer of play n trade I have come to find out that the office in West Valley, Utah has absolutly no idea what they are doing and they don't care about the customer. I had them TRY to fix my Sony 3 and after 3 months it still wasn't done. Every time that I would call Wade (Manager) about my Sony 3 he either wouldn't return my phone calls or tell me that it would be fixed by Friday then when friday would get here I would call and he would tell me Monday and so on. For three months this went on. The best part is PnT charged me to have it fixed (the first time) and it wasn't fixed so he said to bring it back and it would take another week but it would be fixed, again another month later I told him I was moving and needed it fix he said that it couldn't be done and that I just needed to pick it up. So I go to pick it up and bring it all the way to Denver just to find out that he didn't give me MY Sony 3 back, so now I have a Sony 3 thats even more broken than mine was.To make this story even longer, when I would call the store on the days that Wade would tell me to call the employees
would hang up on you. The stores in West Valley Utah and the store in Layton Utah have absolutely the worst customer services, in which I will turn them in for trying to pass off someone elses Sony 3 as mine and I want mine back. If all the stores are like this then I will make sure that I will speak my mind as much as I can everywhere I can to let everyone know what kind of practice the so called business is. I am extremely upset about the way this was handled and to pay 499.00 + tax for the system just have PnT make it even a worse experience. I will make sure that all my friends and family not to return to PnT and just go to game stop or elsewhere as long as it not with PnT. I have tried to call the corporate offices and they always tell me that someone will call me back after 5 months I am still waiting. I have called the corporate offices several times to have no one return my call. Its extremely frustrating