go go hamster's
The most sort after toy for children this Christmas. Go Go Hamster's were advertised on play.com as being in stock.
so we placed an order, its in stock no problem i thought.
Christmas Eve has arrived, no more post till after Christmas and no Go Go Hampster has arrived.
I contacted play.com only to be told they are awaiting stock.
If they didn't have stock in the first place, surely it is wrong to advertise the product as being in stock with a delivery estimate of 3-5 days.
My daughters Christmas is ruined and i can only wonder how many other little girls and boys will be expecting their Go Go Hamsters that won't arrive this christmas becuse play.com lied about their stock levels.
I am disgusted with them..

I am absolutely disgusted with the recent service received from Play.com.

I placed an order for a Wii fit package from Play.com on 5 December and it was approved and i was notified of dispatch. They attempted to deliver on the 14 Dec and I was out. I called the delivery company back on the 15 Dec and arranged redelivery for 16 Dec, the product did not arrived i was notified by play.com on the 17 Dec that the item had been returned and money refunded. Obviously this was a xmas gift for my child and i have had to source elsewhere.

How can a company get away with such shoddy service. I assume the owners have no shame to pretend to supply a service to the public. Be warned and use at your own risk

I was charged £13.99 for the DVD "Harry Portter And The Half Blood Prince" pre-ordered under order No 183531481. This DVD is available from other retailers @around £10. I have tried to contact Play.com on 0845 8001020 for several days but the line was always busy. Grateful to know if the price had come down since the pre-order and therefore a refund of the difference would be appreciated.

Returned 2 Blu-Ray items, value £17.99, to Play.com on 15 October 2009 using the returns procedure as stated on their website. No refund received so I queried with Play.com and was asked for a Recorded Delivery number which I could not give as the items had been returned via Royal Mail 2nd Class packet. Was told that refund would be made when the items received in the warehouse. However, even though returns authorisation numbers were obtained for each item, I was told that these numbers are NOT USED to trace the items when returned.
I queried why use return authorisation numbers and was told that returns are identified by the recorded delivery number.
No where on the Play.com site does it state that items must be returned via recorded delivery!
So beware when returning items to Play.com. I am out of pocket by £17.99 and this was the first time I have used them. Will not use them again and will continue to use HMV.com who I have had no problems with.

the following is a copy of the corrispondance that i have sent to play.
...
Unfortunately I have no alternative but to write a letter of complaint.


I placed an order with you for the apple I phone on 22/09/09.

When the order was placed you showed stock of the phone, I called and spoke to one of your many telephone assistants who confirmed that they were in stock and it would be with me in a couple of days.

I have been chasing your call centre every week now for this item. At one point your website showed me a delivery date and then it changed to awaiting stock.

In one of my conversations with your telephone team, I was told that the phone would not take any longer than 28days no matter what.

It has now been about 28 days and in my latest conversation with your telephone staff I was told that delivery could be 4 to 5 days (just as the website states). When I asked is that defiantly the case the operator replied no we do not have any confirmed delivery dates. Someone in Play must know when the stock will arrive. You must have a purchase team who know when you will be getting stock and who it will be delivered to.

Your customer service is terrible and I feel I have been fobbed off constantly.


When will the item be delivered????????????????????


You are misleading shoppers with your website stating that delivery Usually dispatched within 4-5 days.


This item was a gift for my sons 18th birthday which was at the weekend. You can understand my disappointment with your false promises.


If I do not hear back from you within the next 5 days I will have no alternative to take this matter further.

The reply
...
Dear Customer,

Thank you for your email.

We aim to have all email enquiries answered within 72 hours.

We have given your query ticket number 4949428.

Please quote this number in any future correspondence in this matter.

If you have a query regarding our delivery policy our help desk may be able to answer your query:

http://www.play.com/HOME/HOME/6-/Help.html?page=helpdesk

You may also find the helpdesk useful if you are attempting to return an item:

http://www.play.com/HOME/HOME/6-/Help.html?page=retn

or if you have not received an item:

http://www.play.com/HOME/HOME/6-/Help.html?page=received

Additionally you may find the helpdesk can help you resolve a number of other queries, including:

- Questions regarding shipping,
- Product specifics,
- Queries about PlayTrade,
- Getting help with your account
- Many other frequently asked questions.

Thank you for shopping with Play.com.

Kind Regards

Play


My latest e mail
...
Yet again I have a cause to complain.
Please see your e mail attached stating that you would contact me within 72 hours of me raising a query with you.

As you can guess, I have not received a reply to my e mail.

I have logged into my account and have found that you have updated the dispatch date.

Your website states

Apple iPhone 3G S 16GB Sim Free / Unlocked 3.0 Megapixel Mobile Phone (Black)
( 3 customer ratings )
£699.99 Free Delivery
RRP: £799.99 | You save: £100.00 (12%)
Usually dispatched within 4-5 days


My account states

PRICE £599.99
PAYMENT Credit/debit card
ORDER DATE 22/09/2009
ORDER ID 18372922
DELIVER TO


STATUS Preordered - Due for release: 02/11/2009


Do you not think that this is totally misleading customers stating at the time of purchase “Usually dispatched within 4-5 days” when you know full well that they are not going to get it. “Preordered - Due for release: 02/11/2009”

I have now been waiting 5 weeks for the item that at the time of purchase was in stock.

This service is disgusting, and you customer service is non existent.