I ordered an item from Play.com two months ago.

The item showed as "in stock, usually dispatched within 24 hours". It still shows the same now, but I haven't received it.

My order shows as "order Placed", not even processing.

They have a help system, but there are only standard questions and no means of contacting them by email. there is a system to report orders not received, but you can only do this 21 days after the order was posted, and of course, they haven't got around to posting it yet, nor to contacting me to advise me of the delay.

The only option open to me is to cancel the order, which can be done online. It appears there is no way of contacting this company to make a query over an issue like this.

Still, there are plenty more online booksellers out there.

This is a small amount to grumble about I know, but how they have done things has really ground my gears.
I got a 3V card to purchase a game from them and credited the account with £20 to make a £19.99 purchase, ( free postage BTW ).
When checking the order status I then found the card had been refused because a £1 test charge had been taken and there were now insufficient funds to cover the purchase. So I then had to ring them up to ask them what they were playing at. Apparently it was a 1st time customer account check. ( with no warning of this on the site! )
First time I called, I was promised it would be resolved and re-credited in 24 hours. It wasn't.
So I called again a day later and was told by a 2nd customer service operative that it could take up to 10 days to re-credit the account with the pound they had taken without my permission anyway. I asked them then, quite reasonably, simply to deduct this amount from the total and despatch the order. They refused, saying it was only a "virtual pound", despite the fact 5 days later the "virtual pound" is still missing. Is this a good way to do business? Checking their site over again, I could see no email or formal complaints address. That fact speaks volumes. I have cancelled the order and certainly will not deal with them again. I still await my pound refund.