I've been a big PlayerAuctions customer for years now and although I have had a few minor issues, it has been the best service for it's purpose by far. In August I used the website to puchase an account for $1700.00. With their new restrictions on large purchases in place (I am told over $500 is a large purchase), you cannot use a simple Paypal payment any longer. Instead, you must issue an e-check or similar payment depending on what is available in your region (I am in the US).

So after I bought the auction I was unable to complete the payment screen for an echeck. The echeck takes a few days to clear and was sent on 8/18. On 8/19 the buyer cancelled his auction and no longer wished to sell it. I contacted PlayerAuctions and was told I had to wait until the echeck clears until it can be refunded. On 8/24 it cleared and they told me I had to wait up to 24 hours for the team responsible to issue a refund or allow me to switch the order to a comparable item. I decided on just a full refund. I never heard back on when this would be complete so a couple of days later I contacted support and was told again I had to wait up to 24 hours for the team responsible to contact me. I ended up at this point opening a paypal dispute so that they could not withdraw the funds which seemed to work.

The next day I get a call saying that the funds are on hold and they cannot refund it and for me to contact Paypal. I call paypal and they confirm it is on hold because I put in a dispute, but that they can easily refund me my money by going into the dispute and refunding it. I e-mail PlayerAuctions to inform them on this but never heard anything back. Over the next few days I kept following up and was told the team responsible would have to e-mail me back within a day. On 9/8/2010 I contact PlayerAuctions again on their online chat and was told that the reason I was never refunded was because they will not issue a refund with an open dispute. They ask me to close the dispute and then they will refund me. I told them that there is no way I could do that since Paypal is against closing disputes until the money is in your account. At this point I escalated my dispute to a claim and on 9/9/2010 I get a call from PlayerAuctions asking if I wanted a refund or credit. I explain that I requested a refund originally and still want that.

I am currently waiting on an update on this but to this day, there is no update on Paypal's dispute from PlayerAuctions. I was told that if I raise this dispute to a claim and persue it, my account would be cancelled. Honestly, I have no idea why this is such a big deal on PlayerAuctions end when I simply want a refund on something that was cancelled in the first place. I have no idea why this takes so long especially since the money is still in Paypal and couldn't be withdrawn. I have a very high feedback on the site with plenty of purchases and sales. Unfortunately, they do not seem to care about this and have been very shady about wanting to return my money.

I doubt anyone from PlayerAuctions will be on here but I really hope they do refund me without any more of a hassle.