A year ago I sold a video game account through playerauctions. Everything sounds good right? Wrong... The guy I sold the account to got hacked and decided to complain about ME to playerauctions. I figure they won't care since it's been a year but they foolishly decide to freeze the money that was already paid for by another account over his complaint. A few days later the guy realized he actually did get hacked and told playerauctions. I used my own time and restored the account for him anyways, so everything is fine and well right? Wrong...

So now they are taking money(over $600) that isn't theirs for an account I already sold. So I go to their "live chat" and get the same person no matter what hour of the day it is and receive copy/pasted responses to every question. After much frustration I call their 800 number. Low and behold I get a fax machine signal. I call back another day...same thing, I try again later same thing. In otherwords their posted live chat and telephone customer service are outright lies. Test it for yourself at http://www.playerauctions.com if you don't believe me. Click on Contact Us at the top and call that number, then try live chat and tell me your not getting lied to.

I finally go through their last option...email. Over a week later I get a response "The issue is being investigated." So let me get this straight, you guys are holding the money of an account hostage over a completely separate issue? You do realize I can make a few phone calls and freeze every account I've ever sold over this insolence right? Weeks of copy/pasted emails later I get nothing resolved, it seems they were just stalling me as long as possible until I'd gave up and let them keep my money. What exactly can you do to a Korean company stealing from you? The answer is very little, they can and do do whatever they want to their customers meanwhile having nonexistent customer service. So they force me to screw over the person I just sold the account too(after all no one gets an account from me I didn't get paid for). Even after the person that just got screwed out of an account threw a sh** fit they still didn't release my money.

I'd like a playerauctions rep to respond to this one, tell us why it's ok for you to clearly pretend like you have customer service on your site but don't? Tell us why it's ok for you to gamble with other peoples accounts because one guy gets hacked? Playerauctions not only takes up to 30% of your auction prices for themselves(with last minute charges conjured from thin air) but will use any excuse they can to "hold" your money until you give up. Do not deal with this company when it comes to anything even remotely expensive. If they could keep their hand out of the cookie jar they could sit back and watch people make them money. But for them to have the arrogance to do something like this will only spell doom for them, hopefully sooner then later.

I placed an order on PlayerAuctions.com and they took my money without ever completing the order. After I placed the order and when I didn't hear the expected response, I decided to check the status. When I went to their website, my account showed zero orders pending. Even though I have receipt from PayPal for a completed transaction.

There is no way to contact PlayerAuctions.com other than their online chat support. When I got a hold of a rep there, he told me his system showed the transaction as failing. I ended the chat and called PayPal in person. Yes, there are humans in customer service at PayPal. PayPal told me the money was there and was just waiting on the seller to capture it.

This is an important point to note... PayPal and my bankcard company BOTH saw the money go through!!! It was NOT declined by PayPal or the bank. PlayerAuctions.com said it failed but that is according to their "system" <-- whatever the heck that means!

I then went back to PlayerAuctions.com and told the chat support rep that PayPal showed the money there. The rep wanted nothing to do with what I was saying. So I called PayPal back and they said the merchant either needs to accept the payment or void the transaction. The PayPal agent even gave me a telephone number PlayerAuctions.com could use to call PayPal directly and resolve this problem.

I went back to PlayerAuctions.com and they wanted nothing to do with voiding the transaction. In fact, the rep was very argumentative with me. Keep in mind, I have a receipt, an invoice number, and PayPal themselves have all said this transaction was completed. But PlayerAuctions.com refuses to acknowledge any of those facts.

PlayerAuctions.com told me I would hear a response within 8 hours as this "complex issue needed to be escalated".

I asked him to call PayPal and he refused. PlayerAuctions.com just cannot keep my money... they should either complete the transaction or issue a refund. He then said I would hear a response within 12 hours.

I then asked what harm could be done in calling PayPal to void a transaction which PlayerAuctions.com already claimed failed. I was them told I'd hear a response within 24 hours.

8 hours came and went -- no response from PlayerAuctions.com.

12 hours came and went -- no response from PlayerAuctions.com

24 hours came and went -- no response from PlayerAuctions.com

When I went back to PlayerAuctions.com and started another chat session, the next rep was even ruder and more argumentative than the first one. He refused to answer any of my questions because he said the "response time was still within the guaranteed window". Huh? How is 36 hours later still within 8, 12, or 24 hours???? It's NOT!

So I'm out $45. PlayerAuctions.com has my money. When one gives another money, and the services or a refund are not provided, that is theft. As of the time of this writing, PlayerAuctions.com still has a hold of my money and they will not work with me nor PayPal to get it back. I’m going to have to wait a week and then file a grievance... then wait up to 30 more days for PayPal’s investigation to conclude... and then I’ll get my money back.

Apparently, the problems with customer service claiming a transaction has failed when money has been submitted, has been seen before. http://www.complaintsboard.com/complaints/playerauctionscom-c259445.html

PlayerAuctions.com is a scam; plain and simple. Again, and I cannot be any clearer on this, both PayPal and the bank recorded the transaction. PlayerAuctions.com cannot come to this complaint site and claim this was PayPal’s fault. The blame lies solely with PlayerAuctions.com!

I have beeen a World of Warcraft player for 3 years and have purchased from at least 3 on-line gaming sights for World of Warcraft products. I have never had an issue until I tried purchasing from PlayerAuctions.com. I tried purchaing thru PayPal, which they recommend. Player Auctions said the order was declined even though PayPal said there was no isuue on there end. My credit card company didn't even receive an authorization attempt because PayPal said the order was never processed. When I contacted Player Auctions through there live-chat I was told to try Google checkout. I set up an account, used the same Credit Card and it was accepted and processed by Google. Fifteen minutes later I received an e-mail from Player Auctions telling me I now needed to Wire Transfer the funds directly to their account for "my" protection. What a joke. They must sell a bunch of stuff, but I don't understand how with that kind of customer service. In my opinion this is a "shady" (to say the least) company, Avoid it.