This is an itunes app where you have an aquarium and earn points buying and raising fish. Some fish and aquarium decorations can be earned through game play and some can only be earned by buying 'pearls' to spend with real world cash. So here's what happens - you build up this little world with decorations, fish, friends etc but the game freezes, boots you to the start up screen etc and sometimes when you reopen stuff is gone - baby fish you bred, decorations, coins, pearls etc

It constantly crashes and you lose time, effort and money put into the game.

They never reply to emails, they do not answer posts on their own 'feedback' board. I then found the SAME situation posted on this site over a year ago for their game imafia which leads me to believe the glitches may be on purpose to get you to replace the stuff you bought with $$$ AGAIN

I will be adding photos over the next few days with the errors pictured next to my laptop clock

I request to share my experiences of the PlayMesh Company and their Customer Support. I hope that you will not make the same mistake as I did in supporting this company by purchasing their games, including titles of iMafia, Wizards, Race Wars, and Ninjas. This E-Mail conversation was on Aug 19, 2009 where I requested support as a great customer spending over $3000.00 already with this company. Nevertheless, I simply requested PlayMesh customer support to fix an on-going problem with my account within the game of Wizard and iMafia. This simple and legitimate request turned into myself feeling outraged due to being accused of possibly stealing without probable cause and additionally was spoken too very poorly without reason. Lastly, I brought my complaint to Apple Customer Care without any satisfaction of being resolved at the lowest level.

You be the Judge as a Customer; here is this E-Mail conversation between the PlayMesh Customer Support and myself.

PlayMesh,
You now accuse me of stealing playmesh points after I spent approximately $3000.00 with your company, nevertheless 1 playmesh point. I believe you have allot to learn about customer service, tremendously. I believe that I had a legitimate problem and you threw egg in my face. I will share this E-Mail with Apple Customer Care. Additionally, you lost me as a customer.
Congratulations!
Eric.

Hi Eric,

Contrary to what you may believe, customer service doesn't mean giving out free points just because a user thinks his points balance is "uneven". We have given out 2 points before, for downloading certain apps, and also for creating new aliases on a game that you haven't downloaded previously.

Also, be careful what you ask for, we monitor accounts very closely and do not tolerate any untrustworthy activity, as you know from reading our User Agreement-- I'm sure Apple would honor that as well. Thanks for the support, and best of luck.


On Wed, Aug 19, 2009 at 5:38 PM, Eric.

Playmesh,
I do not believe this is very good customer service. My complaint, how can you get odd points such as four when every purchase and every download is based on 5’s? This is a legitimate problem.
I request PlayMesh to fix the problem or I will complain to Apple Customer Care.
Eric.
Sent from my iPhone

On Aug 19, 2009, at 5:26 PM, PlayMesh Support <[email protected]> wrote:


Hi Eric,

That's funny, but lots of people have an odd number of points as well.

If it is a legitimate problem, with an app, then let us know. Hope you continue to enjoy our games, thanks.


On Tue, Aug 18, 2009 at 8:00 PM, Eric.

PlayMesh,
I have odd points meaning 19 vs. 20.
Please resolve for me by adding one PlayMesh point.
Thank you.
Eric of name BadDoDo.

Sent from my iPhone