this is a copy of a letter i am about to send to sony.
the basis of it is this, i had a faulty ps3, i called the consumer line and they replaced it via parceline courier, then all of a sudden weeks later parceline come back while im not there and harras my 13 year old little sister for a ps3 there meant to pick up, my sister not knowing any differant gives them my perfectly fine ps3, now i cannot get it back, both parties are passing liablity for the mistake. please can you help me.
Sony Computer Entertainment UK Ltd
Po Box 2047
London
W1A5HY
Adam Bishop
53 Amethyst Road
Fairwater
Cardiff
Cf53NT
02920564350
[email protected]
1st April 2008
Dear Sir - Madam
Today my 60 GB play station 3 was taken from my house without my consent by a parceline courier following a mix up by you customer services team. When I contacted Parceline they told me that I could go and collect it, however when I arrived at their depot I was told that Sony told them not to release it to me. I contacted the customer services line and was then told that parceline would be releasing it back to me within the hour, however then parceline told me they could not give it to me as your consumer service team told them not to release it. On every occasion today the 1st of April 2008 that I spoke to either the customer service line or parceline, each party was passing the responsibility back and forth, four different phone calls with consumer services I was told that there were going to release it, and that a mistake had been made by some one, in fact I was told by the Sony consumer support line that it was meant to be a delivery instead of a pick up. Wires have been crossed some where along the line and I am still without my play station. Today I have lost over £70 in work losses phone calls and petrol also the distress my 13 year old sister has be caused by this as she was the one confronted by the very rude parceline driver in this incident. If I was at home when he arrived this would never have happed but unfortunately I was in work at the time, besides I was not even contacted by any of the parties to be told that someone was coming.
Finally I was contacted by a MR Richard Allen from the consumer support line for Sony who told me they were investigating the matter and he would get back to me ASAP,
Firstly I would like to know what the hell is going on and where the hell is my ps3, I want it back including the game which was inside and the 8 GB memory stick that was in the front. I am going to take legal action as effectively Sony or parceline has stolen my property, I have spoke to my solicitor and the South Wales Police and have been told the a mistake made your consumer services have made you both liable. A copy of this letter will be sent to the south Wales echo, the daily mirror and the sun news papers also to citizen’s advice and my local labor councilor.
I have been a valued Sony Customer for many years purchasing brand new consoles every time they are released and never had a problem like this. I am furied at the lack of communications and unprofessional courtesy I have received from both parties involved. I would like this matter dealt with right away as the stress and problems this matter has caused.
I’m not sure what mistakes you have made ordering my perfectly working Play station 3 to be taken away but it’s totally unacceptable. I would like to be contacted by email as soon as this letter is read, so a phone call can be arranged with someone of higher Authority.
Contact details for parties
Bill (parceline)
02920 772643
Parcel consignment number 12034866971
Richard Allen (Sony Consumer Support Line)
Regards
A. Bishop
