PlumbingSupply Group

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Category: Home & Garden

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United States

plumbingsupply.com

PlumbingSupply Group Reviews

PJAtlanta July 20, 2010

Worst Customer Service

Many products received were not as listed on the web site and they make excuses and if you then return you have to pay postage both ways and their 20% restocking fee. One item I returned has $2 postage due ... my error ... I contacted them and refused to accept the return and deduct the postage due from my credit. The post office then shipped back to me, had to pay the $2 due, plus add the postage all over again.

They make returns very difficult, even when the product is not the same as their web site or what the call "an eqivalent replacement".

Trubill April 26, 2010

These guys are nickel and dime fools

DO NOT BUY FROM THESE GUYS. First they sell parts that are not genuine but ‘similar to…’ i.e. Kohler etc. parts. The ‘similar to’ parts do not fit and also leak. When I sent it back they said it was not defective even thought they never installed it themselves on a Kohler to find out. My plumber has installed hundreds if not more of these parts, I think he would know. Junk parts for the job!!! Do not use their parts. You will not get your money back as hard as you may try. I was told that since the parts bags were open they could not be re-sold…. Now how do you install something without opening the parts?

Maybe they think I will let them keep the part and then they can restock it. Seriously we are not talking a lot of money here it is the principal. I guess I am just accustomed to better business people. The item is defective; they should return it to their manufacturer and not aggravate the customer. These guys are nickel and dime fools. Take your business elsewhere – Buyer Beware!!!