PNC recently bought national city. i have never had a problem with national city and have been banking nearly ten years with them. on the 24th of march 12am, all national city bank cards ceased to function. however, i was never notified of this. when i WAS told, it was from the mouth of a meth head gas station attendant right as i tried to buy a red bull before work. i still have some nat city checks. they continued to work for FOUR MORE days, giving a false sense of accesibility to my funds. on sunday, i was told by a cashier at the grocery store that they couldnt take my checks.
i called PNC the same day wanting to know if my card was on its way. they said there was a problem with my address, so i confirmed with them, even thought the info they read to me was correct. he told me 2 business days. that was sunday and now its friday.
these people are a joke.

We are a small business providing payroll services to other small businesses. We opened a Payroll Tax Escrow Account at the bank when it was still Mercantiles Eastern Shore Bank. When PNC Bank bought Mercantile, we "WRONGFULLY" assumed that our account would not change...after all, it is an ESCROW account. OPM: Other Peoples Money. We don't use the account much, and just realized that they (PNC) have been charging us $3.00 per month service fees. The account now has half the amount of money in it than when PNC first took over. I didn't think fee on escrow accounts were allowed. Especially Payroll Tax Escrow Accounts! NO one ever notified us to tell us that it was going to change. Can someone tell me if I have a leg to stand on with these people?

On 2/19/10 redeemed a cd for $40, 000.00 at local Palm Bay branch. It was an IRA CD and since the IRS does not let you accept the money for a 60 day turn-around more than once in a 12 month period, I asked that it be transfered to my TD-Ameritrade brokerage account. Marita, the sales consultant said she could not do that. I then spoke with Carid Smith the Manager and he printed out the forms from TD-Ameritrade and said the money would be transfered within 3 days. Note: (Space coast credit union redeemed another CD for me the same day and took care of it).

On 2/19/10 The money had not been transfered and I went to Craig Smith to find out why. He called the IRA department and was told that they did not have a signed form from the brokerage and had not sent it as a result. No explanation was give to Mr Smith or myself as to why no one notified either of as about this situation. He called Ameritrade and they faxed the form requested.

On 2/15/10 the money still had not been transfered. Mr Smith was unavailable so I called the IRA dept and spoke with Dawnna who was very rude and said she would send the money within 2 days. So I will have to wait!!!

30 days is a long time to not have my money, It the roles were reversed there would be numerous penalties and fees from the bank.

PNC hired a person with a disturbing history background, why you ask?, I have'nt a clue maybe they did'nt do a background check because they knew someone who already worked there. I had an incident happen where the employee of the PNC Bank in (Voorhees or Cherry Hill) area looked under my account and now has private information about me. This came as a surprise when this employee apparently knew many private personal information on me, example- how much money I make, where I use my atm card, where and when I made purchases ...I am extremely upset about how the managers and bosses in this company, allowing there employees to view private information about a customer..

I still have not proceeded to do anything about this incident that now happened 10 times already, but after I speak to the authority hopefulyl there will be changes made to all employees and managers to have their computers checked periodically to examine why and for what purpose they are on certain accounts that do not pertain to them.

Highly Upset!

I was given a gift card by an acquaintance right before Christmas this year. It had a certain dollar amount on it. Some of it was used, and right after a gas station transaction the other night, it was denied everywhere else that I tried to use it. I called the phone number on the back of the card 5 times since then and here are the lies I was told: Rep. 1 told me that the remaining funds were being held because the gas attendant should have swiped the card inside the gas station instead of at the pump. I asked how long it would take to get the money reinstated and was told it could be about 24 - 48 hours. I was told that the merchant has to settle the transaction. I returned to the merchant later the same night and told him what they said. He is foreign so he did not really understand. I used his phone to call the PNC number again to get clarity. However, Rep 2 told me that the merchant can't do anything, that it is up to the bank and to go to my local branch. I did that this morning, it's Christmas Eve, only to be told that they can't do anything about it. Later on today, I called the number again and Rep 3 told me that the bank cannot do anything. I questioned why I was told that, and she had nothing to say, no explanation. She actually said that the card itself is in control of the transaction. I could not believe how absurd this was and I said that they should state how it can and cannot be used on a placard or something when you get the card. She said that the terms and conditions are accessible on the website because they are so lengthy they will not fit on a card. I asked about what happens if you don't have a computer, and how this is inconvenient and ridiculous. I asked about how long it would take to have the funds reinstated and she said that it would take about 8 days!!! I asked why I was earlier told by another rep that it would be about 24 - 48 hours. She had no explanation. I called later still to another rep, #4, who told me that the merchant controls when they settle their transaction and it hits from his bank to mine. I then questioned how they can say with any certainty when it will be released and why am I being told that the merchant controls this, or the card controls it, but the bank itself can do nothing. Where is the accountability? I am very strongly considering pulling all of my accounts from PNC Bank. I cannot believe all of the inconvenience and the general lack of responsibility. I will never buy a PNC gift card for anyone. They ought to be ashamed of themselves. Complete idiots! I told them I would tell everyone I know about this, and they said to go ahead, so here it is... What a bunch of incompetent liars! Anyway, Merry Christmas to all and I do hope people can learn from my experience so it won't happen to anyone else! Thanks for listening, and God bless America!!!