PODS Moving & Storage
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Category: Services
Contact Information United States
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PODS Moving & Storage Reviews
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FightPODS
June 12, 2011
Detroyed $1,700 worth of our posessions - moving and storage
We have a confirmed loss of a little over $1, 700 and an unconfirmed loss of priceless heir looms and gifts from family due to water, ice, and mold damage resulting from water entering our PODS container while moving from Los Angeles to Lake Tahoe. The insurance company (which we paid extra for through POD’s) has refused to respond to our inquiries, and will not allow us to initiate water tests on the container from an independent company. They have chosen to rely on the POD’s water test only – This is a clear conflict of interest and cannot be relied on since they have a vested interest in not being honest with the water test results. We have picture evidence of damage to our belongings, as well as images showcasing ice that had formed inside the POD and under boxes which caused all of the boxes and the items inside to freeze and stick to the floor. Additionally, we can provide a list of all items that were damaged along with pricing. POD’s clearly guarantees safe and weatherproof containers on their website, TV ads, and billboards.
Having browsed through the web in search of others who have been victimized by PODS, we realize that alone we cannot fight them, however, if we band together, we know we can not only fight, but win a large class action case. Therefore we are currently searching for a lawyer to represent our case and other victims who will join in our fight.
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tmwrsk
May 11, 2011
I am lucky they screwed up the 1st POD instead of the 3rd
My experience was infuriating after dealing with incompetent customer service, from both PODS and the supply company. All of whom can only apologize or tell you to cancel your order. Heres my story. I am planning a move from NY to Florida. There are 3 locations in NY that all required PODS (total of 4 PODS) These would then be combined and shipped to Florida. The first site was in Long island. I booked the appointment 20 days prior to delivery, and wanted morning delivery, and was told I that wouldn't be a problem. Pd first deposit, and delivery fees for 1 and deposit for 2nd POD, which was being delivered to 2nd location 4 days later.
10 days prior to the scheduled delivery went on line to PODS site, got phone # for moving supplies and ordered supplies with VERY SPECIFIC DATES. I had asked if the supplies could be shipped with the actual POD but was told no that supplies come from different location. I understood, then asked if they could ship to secondary address, was told no, they can only deliver to the address on PODS account. Understood, again I gave the required delivery date, and was told no problem. Famous last words. I ordered moving blankets, paper moving blankets; mattress covers on wed 4/20/2011 for deliver on following Friday 4-29-11. Supplies are shipped from the PODS sponsored supplier 4-22-11 and supposedly arrive 4-23-11 I say supposedly because I received FedEx email message that package had been delivered. Please note I am on vacation while this happens. I call PODS on Tuesday (first day back from vacation) to let them know there are no products at my address. They tell me they are sorry, BUT they can't help I should call the moving supply people, upon which the customer svc rep gives me the wrong phone # & company. I take 12min on phone with wrong company (10 min on hold, 2 min live human being) to figure out wrong number. Call back PODS am given different supplier number. Call supplier and alert them to problem. I am told it will take minimum of 3-5 days to do investigation. After which they will reship the goods. (Problem is POD is being delivered in 3 days) Flash-forward to Thursday, at 5:30 PM receive email with ETA deliver time 2:45pm to 5:45pm on Friday 4-29-11. I immediately call and speak to 2 PODS supervisors trying to resolve problems, both delivery time and moving supply, 1st says will call local office and see what can be done and call me back. This does not happen. Call Friday morning to check status, am told they cannot get in touch with trucks, so all they can do if follow the slated delivery schedule. I speak to another supervisor and explain the above facts, no supplies, late afternoon delivery. I ask if billing date can be moved back 1 week as I am unable to utilize the POD at this time. The response is, PODs is sorry but there is nothing we can do, I should just cancel the POD. At this point I cancel the POD, which miraculously is cancelled from the trucking route within seconds!! (So much for not being able to get in touch with the truck.) I am also told now there is a cancellation fee as well as admin fee fo $195.00 Wait it gets better!!! The second supervisor Maria, who is handling the moving supplies says she will call back, which she does at 3:15PM on Friday after the ALL Pods have been cancelled. She would like to know if after the investigation is complete do I want the moving supplies re-shipped. The sad part is the concept is fantastic, if only execution wasn’t so terrible. On a good note there is a FANTASTIC moving service with competent people called Men on the Move. Spare yourself the aggravation and incompetence of PODS!!! It is definitely not worth the little money you may save.
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uy73
May 10, 2011
Beware
PODS in Madison WI will not deliver my personal belongings to a storage facility after relocation by an employer. No where in the PODS agreement is it written that they will refuse to deliver the POD to a paved storage facility. When I asked for my money back they refunded all but $195!! This is a SCAM!! They did not follow thru on their end of the agreement but I am required to still pay! I want a full refund.
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Denial
May 31, 2010
The worst drivers, did not follow instructions, placed PODS in wrong locations
Well, We tried PODS for our latest move from Milwaukee to Texas. After 12, 000.00 paid to pods, we have realized this was a major mistake. The things they do not tell you, 50.00 a month insurance that only covers them but you pay, Delivery charges, The worth customer service in the world, Bad Drivers, and etc...What a pain in the A!! to deal with. Everything went great in Milwaukee, even in the middle of a snaow strom, things arrived on time and where we asked.
At the Texas end, Fort Worth terminal to be exact, what a pain. The worst drivers, did not follow instructions, placed PODS in wrong locations, Charged me to come back out and move after they placed wrong, delivery charges on top of Delivery charges, Fort worth to my house !!!
What a joke...Please someone start up a company that cares about the customers, offer good service for the money...Great idea, Poor execution on PODS behalf.
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Frimangole
May 26, 2010
They want me to pay monthly storage fees in order to get my belongings back
I called pods to get a quote to move from Seattle Washington to phoenix Arizona, the price was unbelievably high so I decided to shop around. I found plenty of other moving/storage company's who's prices were all lower. I had decided to go with one of the other companies, but then out of the blue pods calls me up, asking for my business and promising to give me the lower price. I then decided to go with them and gave a prepaid credit card for the deposit, and asked for the card to only be charged the one time, and asked for a contract, they said it would be in the mail in 2 or 3 days. The pod came, I loaded my belongings, and still no contract. When pods came to pick it up, I asked them where is the contract, and the gentleman said, what I thought was jokingly, we are just going to keep your stuff. I laughed and watched my life drive away in a box!!! I drove to phoenix and immediately called with an address for my pod to be delivered to and make the remainder of the payment. The agent on the phone said that it was going to be the same price as the original quote, from when I called them originally. I was furious, and confused because I only had the money to pay for what our agreement was. I now had zero belongings or my tools of the trade which were in the pod. I could not afford this extra expense and could not find employment. I ended up breaking my lease and found a ride, thanks to CRAIGSLIST back to live at my parents house in Washington. Since then I have made many calls to pods and spent many hours on the phone with them trying to get my belongings back. Now they want for me to pay monthly storage fees in order to get my belongings back.
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