I decided to go with PODS to move back east from San Diego instead of using the Upack trailer service that we used for the move to SD 4 years earlier. PODS was $100 more expensive, but the senior sales rep out of SD, Mark Carpenter, promised me 2 months of storage would be built into my total cost instead of the usual 1 month. The dropoff/pickup in SD was fine and on schedule, as was the delivery of our stuff. My problem came when they automatically charged my CC an additional $200.44 for a month of storage that was supposed to be included in our original cost. I called Mark and left voicemails first, with no return call. Then I called cuts service and cuts satisfaction departments. They refused to help and got snippy with me saying I already got a "great price." they finally deferred me to their "supervisor" to call me back. That turned out to be good old Mark Carpenter. When he finally called me back 2 weeks later, I had to refresh him on our detailed phone conversation after he asked, "who told you that you would get 2 months of storage." I calmly said, "You did, " before continuing with the details. He seemed to recall and said he'll take care of it. Now, 2 months later and many voicemails left, I've initiated a credit card dispute and reports to their corporate office and the BBB. This is such a scam and after reading other stories, it seems they will tell you anything to get your business. Do yourselves a favor and use one of the partial trailer Upack services. No hassles and one legit price!

I had a move scheduled from Los Angeles to Philadelphia. I went with PODS, due to the promise of quick delivery and pick-up of the POD. When I ordered the POD, I was told that it would take 9 days to arrive in Philadelphia. I called on May 25th for Pick-up of the POD and was told that It would not arrive in Philadelphia until June 9th! Even if you allow no Sundays or holidays (Memorial day) I thought this seemed excessive. I called and informed them that I was quoted a time of 9 days and they proceeded to deny that they ever promised nine days. If I had known I would not be receiving my belongings until June 9th, I would have used U-haul and drove it myself. I will never use PODS again. I feel they are overpriced, have problems with the truth, and are slow. When I move back to LA, in 3 years, I will either U-haul everything or pay a little more and use Mayflower. At least Mayflower guaranteed a 5-6 days delivery and will move the stuff for you. Due to PODS' misrepresentation, my wife and I will go a week in a new home without our possessions. I would like to thank PODS for their (not-so) excellent service.

PODS is way too expensive and I won't use them again.

If you have temporary storage needs do not call PODS unless you want to spend a small fortune. They gouge you with delivery fees, non-asphalt surface fees, monthly fees and finally pick up fees. They charge you an extra fee at every possible change they get.


It is sickening.

If you need storage do yourself a favor and go to BJs, SAMS, Costco or one of the big box stores and buy a 10x20 "garage in a box" for around $300. These are fairly easy to set up (you can do it alone in a couple hours) and they're very sturdy.

With the "garage in a box" you can store your stuff for as long as you want without having PODS sucking your checking account dry every month.
When you're done with the shelter, throw it away or give it away. You'll have saved yourself $100's or $1000's when it's all said and done.

NOW>>> IF YOU NEED TO MOVE... don't hire a POD! Google this too... they are very rough with the pods and will not honor insurance claims without a long drawn out fight.

Instead, go to www.uship.com and get bids on your move. You'll save yourself $1000's here too.

PODS and Carrie Ayers (from their collections dept) suck.

This company has give us such a hard time with their service or lack thereof. They refused to deliver our Pods back to us and said they could not access the driveway. But, that's where they delivered it and picked it up from to take our furniture to their storage facility! They also will not give us a time that the Pods will be delivered - not even a three hour window! They only said they'd re-deliver it after spending literally three hours on the phone and speaking with three supervisors who all said the same thing -- that Pods corporate has no say or authority. They told us that the franchisees run the show. This company also would not initially deliver our Pods; said they could not place it in our backyard. They are really in trouble with their service.

We scheduled our cross country move with PODS based upon their business model and and "supposed" ease of getting our belongings back. Not so much... When we called to have the PODS delivered I was told that due to PODS error they never left the original city (over 1, 600 miles away) and that it would be over 2 weeks before I got them delivered. Now we'll be staying in a hotel for another two weeks at $1, 000. Did they offer compensation for our inconvenience? Nope. Did they take anything off the storage? Uh huh. Just a brief apology and another bill for $2, 700. Thanks for nothing folks. Why advertise the convenience if you can't deliver (literally)?