These folks have no customer service skills. They are less than honest. If you book on line, they ask you what time you want your POD deliver but they do not honor the time. I was told that they could not give me an Estimated Time of Arrival. It is a total lack of understanding that you have movers waiting for this darn thing. Trust me...pay a vanline.

A rainstorm caused $3, 500 in damage to my items stored in my POD I had on my streed in front of my home. I had purchased in insurance with PODS, but when I filed my claim with the company, they wrote me back and let me know they do not cover natural disasters.

This is not the type of company I want to work with or customer service I expect.

First I went online to get an estimate. Pretty easy for Uhaul and other moving companies. PODS site said I had to call so I did. I got the big sales pitch about how great PODS is and she wouldn't answer my questions. I asked her very politely I might ad to please stop the sales pitch and just give me an estimate and she continued with the sales pitch as if she had to read it from a card. I finally got an estimate. I told her I could not afford it but thank you. She got rude and started grilling me about how else was I going to move that far, who else gave me estimates, etc. I asked her to remove my name and phone number from their database and I did not want telemarketing calls or for my info to get into others hands. Through all this she continued to interrupt. I said thank you and goodbye and as I hung up I heard her continuing to talk. The whole experience was absurd.

PODS has compounded my complete disappointment.

It has been over 4 weeks since my furniture was finally delivered. Here is clarification of my old complaint issues and my additional complaints:
1) I would not have received my furniture, if I had not demanded it.
2) I was promised a call to discuss compensation for my troubles. No call.
3) I want the name of the last PODS agent working with me on delivery of my PODS. I would like to include his name in my American Express dispute.
4) I have followed up with the PODS online service for communication and received no responses.
5) I was told repeatedly that PODS records all communications and the communications would be reviewed. No response.
6) I would like the address of the PODS Executive Office so I may let them know what they are missing in professional customer service.

ORIGINAL COMPLAINT:

I originally booked PODS with the understanding that my PODS would leave Streamwood, IL on 2/26 with a 4 day transit. I called to schedule delivery in NC and was told the PODS did not leave IL until 3/3 and it would be a 6 day transit. I waited. Then I called to coordinate the order of my PODS delivery and was told my PODS went to the wrong service center, they would open a review ticket to determine who was at fault and I would be contacted within 72 hours. How could the destination Service Center be my fault? Why do I have to wait for a review? After not hearing anything on 3/9 I called, demanded my belongings and said that your investigation into why my belongings went to Greensboro, NC could wait until after I received my belongings. Only then, did I receive a call back and assistance in getting my belongings. PODS has now caused tremendous stress on my new job because I was unable to complete my move in the expected time I took off to do so. I am now traveling and the PODS are scheduled for delivery on the earliest date available of 3/11, of which is a day forecast for thunderstorms. This is 2 weeks from when the PODS should have left IL. The PODS customer service pitch about being better than movers has completely not held true in my case. It has been a nightmare of stress. I fully expect an adjustment to my PODS bill to reflect PODS mishandling, my time already expended, the hassle and the additional unpaid time away from work that I will need to complete my relocation. The driver, Bud, from Greensboro, NC was terrible and refused to put the POD where I requested it and he damaged and scratched up the driveway with a pipe used to leverage the POD into moving over about a foot.

I was quoted a price for my move and the representative stated I could change to the local rate when my pod arrived to my location. The next representative and manager stated that was not valid and asked if i was confused. I know what I heard from the representative.