PODs central has no control over the local PODs sites to adjust delivery schedules and won't give out the phone numbers to the local PODs handlers. The local PODs sites have total control over delivery schedules which puts the consumer at considerable risk as each individual PODs site schedules as they wish. For us that means the delivery date we were promised by PODs central wasn't honored by the local PODs site. We hired movers and now will have to pay a cancelation fee and try to find new movers as the others are booked up for weeks. We are very angry that PODs won't even try and honor the original delivery date. They said they'd review our phone conversation where they told us we would have our POD delivered and then give us $100 for our trouble if they did give us the wrong date. Bottom line, don't believe the delivery dates that PODs gives you. Expect to wait at least 2 weeks to get your stuff.

Caveat emptor! First, make sure your driveway is wide enough, long enough, and level. The wonderful staff at PODS neglected to inform me about these potential problems. I even asked about how much space was needed and was told that a PODS container will fit in a parking space. While this is true, the unloading mechanism on the truck requires a lot more width than just a single parking space (15 ft wide X 15 ft high). When my driveway proved too narrow, the enterprising PODS delivery driver decided to just drive off with the container rather than leave it curbside. Apparently, PODS requires that a permit be obtained for this, which they didn't mention. I would have been glad to arrange for this had the driver arrived at the scheduled time, between 8 and 11am, which he did not. Thus, at 4:15pm on a Friday, I was already 15 minutes too late to get to my town's municipal building. Customer service was apparently powerless to help me, and wasn't remotely apologetic or concerned. They re-allocated my container and canceled my order without telling me. I spent much of Saturday morning on the phone with a string of unapologetic customer service reps who told me the soonest they could arrange another delivery was Thursday. At this point I utterly lack confidence in PODS to do their job, so I've arranged for storage space and a moving truck from a helpful, local, inexpensive company.

Thanks, PODS, for making our move, which is never easy, that much more stressful!

If you or someone you no is going to move DONT USE PODS. they are the worst thing on earth. they sent two pricing quotes. the first was 2000 dollars, the second 6000 then the bill was 6983 never been so insulted ever!!!

Pods did not disclose how big the container was, ended up with 2 containers. the second container only had few boxes but still paid the full price for both containers. The tell you that they record conversations with you on the phone but they deny everything when you call them. I would not use pods again or recommend any of their services.

I had a couple of PODS and had no issues with one. But my second one was first, picked up before I was ready. So much for 'keep it as long as you like in your driveway'. So when it was delivered to my new location, half the contents were knocked over. The biggest was a 6" solid wood equipment rack. In order for this to have fallen the entire POD would have to been tilted 45 degrees or more! Half the items were damaged including a custom framed huge original movie poster.
PODS says the damage is my fault because I did not properly secure contents. Kinda hard to secure them when I wasn't done loading it!

The second issue, was when I went online and made a payment with my credit card. PODS charged me 3 times and took a month to refund the money.The next month I paid my bill online and the same thing happened again! TRIPLE CHARGED! So I called them, furious and this was a check card and not a credit card! They took a week to refund my card but I never got it. They refunded the wrong card. The wrong card, was the one I opened the account with and was stolen. I never replaced the card on file. Good luck trying to figure that out on their web page! They then refunded the proper card.
So all is good right? No! They billed me for the refund they gave a inactive card I DO NOT OWN for over a year and a half!!! They are holding me responsible. Their attitude was "Well the card went through so..." I have been dealing with these issues for a couple of months and then I get my debit card charged for their mistake and without authorization! Out of the blue they just charged a debit card a made a few payments with!!!
I had it! I finally closed that card with my bank and filed a claim with the bank fraud department.
I have about $2000 in damages and they will not even return calls.
This has been *the* worst experience I have had with a professional company. I have had better breakups from an ex!

Do not use PODS. They do not care. Oh yea, they will also charge you a higher price on a POD because the one you had them keep in their warehouse was moved to a warehouse further away. If I had not had 2 PODS at the same location I would have never known they moved one and tried to charge me $45 more to deliver it!

Jason