Pods has the worst Customer service I have ever dealt with! Every person I have spoken to has done nothing but lie! I haven't even gotten my Pod delivered yet. When I first agreed to use their service I was told by their representative that that the billing was going to be as follows; that they would be taking $500.00 before they would deliver the Pod on August 11, 2009 and the balance would be taken out on August 18Th before they delivered the Pod on the 22ND of August. On August 12Th I noticed there was money missing from my account and when I checked with my bank they said the Pods was taking money out at $500.00 dollar intervals when I inquired with someone at the pods office they said someone made a mistake and the money taken was to cover the balance, this wasn't any real problem I owed the money and it should be paid. The representive should have just told me that was how they were going to do it instead of lying. Now on Friday August 21st I called the pods company at 1:30pm to make sure that thay would be delivering the pod on Saturday August 22ND being I had hired Two Men A Truck to unload the Pod, and they told if thier was any changes to call them before the end of the day on Friday or they would have to charge me the minimum of Two hours if I called them later then that. The reprentsive from Pods said everything was OK and the Pod would be there on Saturday. When I got back to the place we're staying at and opened my email at 5:30pm. Pods sent me a email stating that the pod would be delivered on Monday August 24 and it was going to be picked up on Tuesday and a invoice for $1, 885.98. Not a phone call or an email! Now I'm really stuck! I'm suppose to start a new job on Monday I have Two movers coming on Saturday and no way to call anyone because of a email and not a simple phone call which could have probable prevented some of this nightmare. When I called the Pods company again I was Lied to, when I asked for someone in charge, they transferred me to a lady in Texas. She made a note of the incident and told me no one would be available until Monday to deal with my problem! 7:00pm I get a phone call from a lady whom claims to be a representative from the Pods company, the rudest person I have ever dealt with, this person wold not let me finish a single sentence, kept cutting me off no matter what I said no matter how I tried to explain my situation! She could care less and all she kept repeating every time I spoke was all any Pods Representative would do for me was Refund me $200.00. I couldn't even inquire about the $1, 885.98 invoice because she wouldn't let me speak. Now I'm out A Days pay, the minimum For Two Men And A Truck, and I haven't even received my Pod Yet and every person that I have spoken with the at the Pods company could care less. I could only imagine what my furnatue is going to look like when and if I ever receive it, if the people in their offices don't care about their customers how could their drivers care about what their doing! By the way, we wanted to be in our new place not only because I was supposed to start working on Monday, but my 9 year old son starts school then also!

Being in sales myself and coming from an office that was numder one in sales and customer service last year on the east coast I truly know that this is no way to treat any customer.

Sincerely,
Karl Landherr

I went online to obtain a quote for a pod for 3 months and while the rates seemed reasonable, $189 initial and then $139/month, I noticed they had a section for a promo discount code. When I put one in I didn't notice the rate change so I called. I started out by asking the rates and was given a quote $70 higher ($255 initial with $148/month) than the online rate with no promo code. When I explained this and asked for a Triple A code, I put that in and got yet another rate. The initial rate was lower, $170, but they jacked up the monthly price to $148. I was told by the very rude customer service rep the site is totally misleading and to not go by those rates. A ridiculous comment to make to a customer. When I kept questioning how the rates keep changing and that is unethical, I was told no it isn't the site is just misleading. This went back and forth and the rep kept getting ruder and more snippy with "comebacks" to legitimate questions. I also find it interesting that the site only allows you 10 trys for quotes before it shuts you out and forces you to call.

In my last letter, I claimed that pods feeds on our goodwill like worms feed on buried corpses, and that claim is even more true now. To begin at the beginning, if you're like most people you just shrug your shoulders whenever you hear about pods's latest jeremiads. When your shoulders get tired of shrugging I hope you'll realize that I have frequently criticized pods's unspoken plan to exhibit a deep disdain for all people who move with them

When we opened our PODS we found mildew and upon investigating found that the roof had been damaged and water leaked inside. Subsequently, we immediately contacted PODS then worked with their rep, submitted documentation and photos, etc. We just got off the phone and they have offered us ONE THIRD of the damage claim amount we submitted. We think we should be made WHOLE since this wasn't anything we had control over and PODS promises a "safe, clean and dry" storage facility. We are going to sue them and will keep this site posted.

DO NOT, UNDER ANY CIRCUMSTANCES, USE THIS COMPANY|!!

The nightmare started for us at the beginning and we assumed it would get better but no. We started with ordering moving supplies from them and specifically asked if they would be delivered before our return home from vacation because we did not want the boxes, etc. on the porch, in the rain. They submitted our receipt with a date placed ahead for delivery but the boxes were delivered a week early and yes they were out in the rain and even a tornado by the time we got home from our trip. Next, the POD was delivered 8 hours late on the scheduled day so we lost an entire day of packing time and our house had to be shown to a possible buyer with boxes sitting around waiting to go in the un delivered POD. Now it is the end of the day for the pick up of our packed POD, which by the way we were just told a week ago had to be picked up seven days before it's delivery to our new house that is only 10 hours away. Therefore we've been without our things now for days because it had to

be packed for this early pick up but they never picked up because some brilliant person entered it as 2009 in their system. We've called 6 times today and they kept telling us that they were on the way then at 9 pm they quickly sent out an email that stated we were being picked up tomorrow. Now they say that they are unable to deliver it to our new house until a day later than scheduled which means the movers will now keep our money since there will be nothing to move, our disabled child will be sleeping on a hard, and who knows how clean floor and we lose another day in our move. They have offered nothing to make up for this and still insist that they have to use seven days to get the POD 10 hours down the road.

So, this hype about the advantage of having it on your drive way to pack as you please and take your time is crap because it's late then they inform you later that you really have to be picked up seven days before you are ready so you will be without your things. I only hope they don't lose the POD enroute and I will never use them again. Because of this, we have also had to rent a Uhaul trailer so we can have our daughter comfortable the first night. Isn't that what we were avoiding when we went with PODS, the wear and tear of hauling a trailer, etc?