Took my money for membership without my approval.

Pogo has suspended my account for inappropriate use. Have no idea what they were talking about. Then I received the following e-mail: We have determined that your account name is in violation of the Electronic Arts Online terms of service. As a result this name can no longer remain active on pogo.com. As a valued customer we wish to offer you an account name change. This will allow you to keep your stats, tokens, friends list, and badges while operating under a name that is in compliance with our terms of service.

Screen Name: SKPCOON.

I have been a member since 2001 and have used this screen name so why after 6 years is it in appropriate? I have been trying to contact pogo or EA customer service to no avail. Does anyone have a way to contact them? Or have had this experience?

Joined Pogo club and save my registration in Favorite places. Went to the pogo website, signed in with my name cebfitz, was told my password was wrong so sent for reminder from pogo, they are now saying I can only request password once in 12 hours but I am still waiting for mail.