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October 1, 2008
Horrible service
Customer service for Pogo is aweful! I have a Pogo account...I recently paid for a years subscription to Club Pogo. I was on-line playing a few days ago, yet today when I try to login it doesn't recognize me.
I know my Screen name, my password, and my e-mail address...however Pogo now doesn't. The biggest problem is that the only support you can get is on their web site when you are logged in. The phone number that I finally found is just an automated message and it says for any help to go to Pogo ..log in..then any help you need will be available. This is a bit hard if you can't log in.
This is completely ridiculous and I want my money back!!
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September 24, 2008
visa card charge
need credit on my visa card === cancelled game =====keno pop === charged 29.99 === pogo needs to creit my account
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September 2, 2008
game problems & making it difficult to file a complaint
Pogo makes it very difficult to file a complaint when there is a proble, if u don't know value of game complaint doesn't go through. Bingo Luau badge says cover 900 correct numbers but I got 120 numbers right & got credit for 60. Watched after this and only received half of numbers covered. Myself & several members play Mahjong Safari and every time you have a good game going game freezes. A lot of times members don't get credit when they have won a game, everone calls this pogo cheating. For the amount of money we pay for membership each year it should be easier to file a complaint about a problem with a game. They take our money then make it difficult to get in touch with them.
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August 26, 2008
RE: Not paying Jackpots
Regarding all of you complaining about pogo.
Do a search for California Attorney General's office. It has a page you can email a complaint.
Electronic Arts owns Pogo.com.
Their Company information is:
Electronic Arts
209 Redwood Shores Parkway
Redwood City, CA 94065
Phone: 650-628-1500
Fax: 650-628-1414
The key executives are:
John Riccitiello, CEO & Executive Director
Frank D. Gibeau, President of EA Games Label
Peter Moore, President of EA Sports Division
Gerhard Florin, Executive Vice President of International Publishing
Linda J. Srere, Marketing Consultant, Advertising Consultant, Director, Chairman of Compensation Committee and Member of Nominating and Governance Committee
Any and all complaints should be CC'd to these people via mail or fax stating that you are complaining to the Attorney General about their UNFAIR practices.
If you want to get it done, you have to complain right.
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August 18, 2008
Racial slurs
How can you report and have a person checked out who is using racial slurs on line.
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August 12, 2008
Scam and fraud
Dear Complaints.com, The Pogo Games site is one of the biggest
culprits in taking money every month from credit cards. The site
they provide to cancel your account is setup to have the consumer
fail to (or believe they have failed to) cancel their account. One
cannot navigate the site-therefore the complaints and cancellations
go "unnoticed." I have actually emailed them for the past six months and to
absolutely NO AVAIL!! I cannot find a phone number or
address for these people. I will spread the word on this site!!!
I want a refund for all the monies they have taken from my account
for the past 6 months. WHAT CAN I DO ABOUT THIS???? Kindly
advise.
**************
Start the year off right. Easy ways to stay in shape.
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August 11, 2008
Cannot see or chat while playing
I don't understand why my points are not going up or i cannot chat when playing... is there anything wrong with pogo?
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August 2, 2008
being cancelled
i have given you my credit card number at least three (3) times only to be cancelled by you, my card is good and why you have'nt accepted it is beyond me. I would very much like a reply.
thank you for your consideration. Edna Desselle
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July 26, 2008
can't get my games
can;t get into my games. keeps switching back to my home page
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July 25, 2008
Unauthorized charge
I asked pogo to cancel my membership but are keep charging me money and they have no phone number.
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