I was playing pogo games for about 5 hours this evening (4/28/11) Left Pogo and when I went back and connected wih them, they asked me to sign in using my screen name and password. I typed my screen name - misspugs03 - they put my password in (black dots) and then said they did not match. Tried a few more times and then requested they e-mail me my password. Said they would and that was 4 1/2 hours ago. I have been a member since 2003 and am beginning to wonder how they stay in business. Oh that's right, once they get your money you can't get it back if you cancel. I don't recall them saying no refunds when I signed up. I will check my papers. I am not a happy customer and will pursue getting my money back.

I have been a member of pogo for approximately 2 years and really enjoy it. BUT I never authorized a charge of $39.99 to my account. I did go into the EA games to see how much they cost, and could not find the amount, so I went into BUY and when I saw the price I immediately went out of that site. SO I never authorized the buy. Just because POGO has my info, does not give you the authority to charge my account without my knowledge. Please reverse this charge immediately.

Pogo continues to disappoint. Pogo players who use Firefox and just updated their browser are unable to play Java games on pogo. pogo refuses to let paying members change their user name, which is absolutely ridiculous. I am a customer service supervisor for the nation's most prestigious newspaper. Imagine what my customers would say if I informed them that they could not change any aspect of their paid online service. I also was unable to successfully install one of their downloadable games, and even their techs couldn't figure it out. pogo is quick to take your money but not so much when it comes to true customer service. I will not be renewing my membership.

I was charged twice for a new year on my Visa $39.99 on November 2, 2010 when I changed my email address from dongertcraig.com to [email protected] and again $29.99 on my Visa on 1-09-11. I was unable to get any help from Pogo and finally found a telephone number for Electronic Arts, Inc. I could not get any information as they did not answer my call. When i changed my email pogo was to transfer my account and points, badges etc. to my new account but this never happened even as yet. I believe that I should get a rebate of $29.299 from my dropped account and get my point, etc. transferred to my new account. My old account was [email protected] and my new account is [email protected] . Please credit my Visa account $29.99 of the overcharge and be sure that the old account is cancelled. Please have pogo transfer my points, etc. also.

I paid to become a paying member of pogo.com, one year ago.

I noticed they had rooms at scrabble that were discriminatory in nature.

I complained through their game site contact for problems.

Then they added two more discriminatory names to the roster of game rooms.

I complained about them too, on a daily basis, seeking change in the names.

I was contacted and told to stop sending spam to them, that this was a corporate decision, and it would stand.

I continued contacting them with civil rights violations complaints.

Director Brian Keaster and Joe Decker of pogo.com customer services in TX then cut off my ability to complaint to them.

However, I have their email addresses and still complain daily with a separate civil rights complaint.

This been going on for over one year now.

I have written to president Riccitiello of ea.com (who makes $800, 000 yearly salary per the SEC filings); and he too refuses to effectuate changes.

Recently pogo.com changes its screens for scrabble, and now my account was devoid of any winnings, and everything else associated with my paying membership.

I could no longer complaint about the shoddy work on the game that effected my ratings/standings.

I canceled my membership, received confirmation--WHICH IS SOMETHING THEY ARE FINALLY DOING.

I continue on a daily basis to file civil rights complaints against them as each day is a separate violation.

I have written to the president informing him that I will be filing civil rights litigation in federal court soon.

Folks, that's pogo.com for you.

Yes, folks, I am an attorney with plenty of civil rights violations experience behind me advocating for those unfortunates who have been screwed by those with no brains.


esq32
=====================