Point ONE Commercial

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Category: Services

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United States

Point ONE Commercial Reviews

Marsel October 14, 2010
Bad service
I have used Charter for years, no problems, until yesterday. I use Charter's email, with Outlook. No problems until yesterday. No email would go out, came back with a Charter 550 error. Call tech support, first call gets dropped after 45 minutes. Second call insists it is an out Outlook problem, which means the Charter message coming back must not be their problem. Tech support has not clue...

Third call, during the call messages magically start going out. Email is fine, until this morning when it won't send messages again. Get tech support, and again, they drop the call. Too complex. I try to read them the FAQ on Charter's site identifying the problem, no luck. They tell me it is an Outlook problem. Ugh!!!

Finally, a supervisor tells me that if I don't put any hyperlinks in my email it might work. It did. So now I can send email, but without hyperlinks. Great, just great. What kind of an email service does not allow links, and identifies the outgoing messages as spam if they include them. A bad service will do that.

Time to look at another solution...???

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