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Jim
May 19, 2009
Do Not sign their Contract
I signed up with Pointe Pest control with the promise that they would be servicing my house for 1 year every other month. They came out the first few times and were nice enough. However, today I was home and they had scheduled, without my consent, to come over today.
I received a bill for the full price, even though I know for a fact thtat 50% of my house was not done. When I called to complain that I stood in the driveway yelling for the tech to come back, and they drove off, I was told that one would be sent back. BUT, the manager insisted that they did all they could do. That they had rung the bell, which I doubt and that they had knocked, which again, I doubt. Instead, I paid full price for a 50% job.
I wanted to cancel my service with them and was told that I would have to pay an outrageous termination fee. If I did not pay, I would be sent to collections.
DO NOT SIGN UP WITH THIS COMPANY!
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August 13, 2008
Charges for Service S not rendered
Saturday, August 09, 2008
TO WHOM THIS MAY CONCERN:
MY NAME IS MONIKA CAYSON & I AM FROM COLUMBUS GEORGIA. I SIGNED A CONTRACT WITH POINTE PEST CONTROL ON MAY 22, 2008 POINTE PEST CONTROL SERVICED MY FRONT & BACK YARD AND THE INSIDE OF MY HOUSE THE SAME DAY. I WAS TOLD THAT THEY WOULD BE BACK IN JULY TO DO THE NEXT SERVICE. ON JULY 15, 2008, I WAS IN THE FRONT YARD WHEN THE POINTE PEST CONTROL TRUCK ARRIVED AT MY HOUSE AND I SPOKE TO THE YOUNG MAN AND EXPLAIN TO HIM THAT IT WAS NOT A GOOD TIME BECAUSE WE ARE ON OUR WAY OUT OF TOWN AND THAT HE NEEDS TO COME BACK A LATER DATE. HE CLAIMED THAT WE HAD A PHONE CALL FROM THE OFFICE IN ALABAMA THE NIGHT BEFORE TO CONFIRM THE APPOINTMENT. WE DID NOT GET A CALL, AN E-MAIL OR ANYTHING ELSE. AFTER THAT, WE SET AN APPOINTMENT FOR JULY 26, 2008 AND I WAS TOLD THAT THE ALABAMA OFFICE WOULD CALL ME THE NIGHT OF JULY 25, 2008 TO CONFIRM THE APPOINTMENT. BEFORE THE GENTLEMAN DEPARTED MY HOME I MADE SURE, HE HAD MY HOME AND CELL PHONE NUMBER. AGAIN NO CALL, AN E-MAIL OR ANYTHING ELSE. THEN I RECEIVE A LETTER IN THE MAIL CLAIMING THAT I OWED ON MY ACCOUNT FOR A JULY SERVICE, WHICH WE DID NOT GET, AND THAT MY ACCOUNT IS NOW MORE THEN 10 DAYS PAST DUE. HOW AM I GOING TO PAY FOR SOMETHING I DID NOT GET? I THEN CALLED THE OFFICE IN ALABAMA, (205) 682-2880 AND EXPLAINED TO HIM MY SITUATION AND ABOUT THE LETTER I RECEIVED ABOUT THE PAST DUE ACCOUNT. HE RE-SCHEDULED THE APPOINTMENT FOR AUGUST 9, 2008. AS USUAL, I DID NOT GET A CALL ON AUGUST 8, 2008 TO CONFIRM THE APPOINTMENT. NOW IT IS AUGUST 9, 2008 AND I AM SITTING HERE WRITING YOU THIS LETTER AT 4:49 PM. I CALLED THE POINTE PEST CONTROL ALABAMA OFFICE AND FOUND OUT THAT THE APPOINTMENT WAS APPERANTLY NOT IN THE COMPUTER AND THAT I STILL OWE FOR THE JULY BILL. ONCE AGAIN WE DID NOT HAVE A JULY SERVICE. I DO NOT THINK I SHOULD HAVE TO PAY FOR A SERVICE I DID NOT RECEIVE. THE GENTELMAN FROM POINTE PEST CONTROL ALABAMA OFFICE SAID THAT HE WOULD SEE WHAT WAS GOING ON. HE ALSO RESCEDULED THE APPOINTMENT FOR AUGUST 14, 2008. HE SAID THAT I WOULD GET A CALL FROM POINTE PEST CONTROL ON AUGUST 13, 2008 TO CONFIRM THE APPOINTMENT.
THE EXPERIENCE I HAVE & HAD WITH YOUR COMPANY IS MORE THEN BAD. I WAS ASKED IF I WOULD REFER POINTE PEST CONTROL TO FAMILY AND FRIENDS AND MY ANSWER WOULD BE NO. I AM NOT IMPRESSED WITH THE SERVICE I HAVE RECEIVED SO FAR.
I WOULD APPRECIATE THAT THIS MATTER WILL BE ADRESSED AS SOON AS POSSIBLE. THANK YOU VERY MUCH
GOD BLESS
MONIKA CAYSON
Today is August 13, 2008 and once again I got a letter stating that my account is now 22 days past due. I still do not understand why I have to pay for a service I did not receive.
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September 19, 2007
Aggressive sales tactics
Pointe Pest Control
www.pointepestcontrol.com
We had signed up for a pest control service with Pointe Pest Control. It was for multiple applications over a year. The work was to be done inside and out. These guys would just do the out side stating that no one answered the call. When we wanted to cancel they said the following which we were never made aware of:
1. The cancellation will have to be in writing
2. There would be an early cancellation service
3. The contract renews year after year and if you don't cancel in time - you are charged an early cancellation fee.
After we sent in the letter, they continued to call and state that they were scheduling work. The person we spoke with (Nancy) was extremely rude and unprofessional with a major attitude.
The work that they did was never verified if they actually did do the application. We never saw any difference.
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