I made a deposit that they said was denied my bank statement proved otherwise pokerstars told me i had to wait 10 days well 14 days later im still hearing that i have to wait 10 days ----- info for others the bank they use is VENTURE FEDERAL CREDIT UNION IN A.Z U.S.A THE PHONE # IS 1-866-330-4141 HAVE YOUR TRANS. # FROM YOUR BANK TALK TO THEM FILE A COMPLAINT WITH THE BBB AND THEN FILE A COMPLAINT WITH THE US ATTY GENERALS OFFICE GIVE THEM AS MUCH INFO AS POSSIBLE TO HELP THEM IN THIER INVESTIGATION THEN WE CAN FILE A CLASS ACTION LAWSUIT THERES GOT TO BE A LAW FIRM THAT WOULD LOVE TO HELP ITS BIG MONEY ON THE LAWSUIT

Pokerstars is the most biased organization I have ever experienced. Their staff members (especially their moderators) target players and discriminate against them at will. They violate their own company policies and make up policies as they wish. They are truly the most unprofessional, incompetent, and inconsiderate organization on the web today. If you express yourself openly and communicate your dislikes or concerns about their site and poker games, then consider yourself targeted. I won't even bother to go into details about their rediculous hands and constant bad beats because anyone who has played on their website already knows. This organization takes the fun out of poker and completely turns it into a joke! I would highly recommend seeking out other poker websites and avoid the frustration you will absolutely experience from this ghetto site. Thanks

8-8-2009

I am writing this to warn people about using POKERSTARS.COM

Earlier this week I tried making a deposit using E-check, which I have done many times before. I got an email saying that my transaction was declined, which was strange because I have never had a problem before. I tried it again and once again it was declined.

I didn't think much of it, and paid bills online instead of spending the money on poker which was probably smarter anyway.

A couple days later to my surprise I check my bank account and see a transaction had actually gone through from Pokerstars, and that my bank account was in the negative.

It sucked, but it wasn't the end of the world I figured it wouldn't be too hard to fix the problem right? WRONG

First I call the number listed on my bank account and its a "3rd party processing company" who said they would look into it and contact pokerstars and if there was a mistake made they would fix it.

I also emailed Pokerstars explaining what happened, that they declined my transaction and I received no money on my poker account, yet they charged my bank account, causing it to be negative

After no response, I finally get an email from Pokerstars that they were contacted by the payment processor, but that since I requested the money it was a valid charge.

I replied explaining that yes I requested the money, but it had been declined from THEM, that I received no money, so no money should be taken out of my bank account.

It has now been 5 days, and it has been a NIGHTMARE dealing with them.

Just a warning to EVERYONE out there be very careful when you deal with Pokerstars. I have done everything possible to try to "assist" them in their help to refund my money but I feel like I have no option but to file a claim with my bank.

In my opinion I would warn everyone to NEVER use them, and if you do don't give them access to your bank or credit cards

They have no customer service number, so you have to email them everything, and they take forever to respond and when they finally do they just repeat the same nonsense over and over again. I should copy and paste some of the emails they sent me which make no sense whatsoever I'm just so tired of dealing with this.

you have been warned!