My 42" Polaroid tv was bought in 11/2007. A couple months ago, the tv would be running and all of a sudden, I would loose the picture. The first call to Polaroid determined the problem to be the control box. The cost to have a tech come out & install it would be $250. Even though I gave them the serial#, they need a number from inside the tv which they said I could see without taking the back off. Of course, by the time I check this, the support office is closed. So, the next day, I call again. I tell the agent the numbers I can see. Apparently, these aren't the right ones. So, I look again. Call #3, I still can't see any numbers like they want. Finally, call #4, someone who figures out what control box I would need. Again, reiterates the cost of $250 which at that time, I was hesitant to spend. I had other tv's so I wasn't in a hurry. Fast forward to today, 8/9/2010, a couple months later. I'm ready to get the tv fixed so I call Polaroid. Now the price has jumped to $500 or $300 for just the part! And remember, this tv isn't even 3 years old! I asked to speak to a supervisor and they can't speak to me, can I call back. I said no. I am done with Polaroid. My advice to everyone, STAY AWAY FROM POLAROID TV'S!!! THEY ARE CRAP! AND THE CUSTOMER SERVICE IS NO BETTER!!!