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Pissedoff111
July 7, 2009
CHARGING me for higher price than what I ordered
I order the pork dish regular for 3.99 and a flan for 1.79. The total came up to 8.25, but not realizing that it was over priced i paided then when I drove off is when I realize that I was over charged. I went back to explain to them, and the lady was like " OH NO NO NO". What you mean OH NO NO NO. I got charged 2 dollars more for my pork, shouldn't I get my money back. So the whole time we agrue over the darn speaker thing, and finally I said " Let me go to the drive up window and speak to you directly. So, here I go again explaining that they charged me 5.99 instead of 3.99. The lady gave me attitude, then checked the computer and realized YUP THEY made a mistake and charged me for the value meal, when I DID NOT order the damn value meal. So, being as cheap as they are, they did not want to give me back my 2 dollars, and asked me if I wanted a side instead. OH by the way, when I tried to order wings, they said they were out for the night, but when she tried to offer me the side to replace the 2 dollars, she said they had wings, and I said " I thought you were out of wings" Then she said "OH we just made them". Which is full of bullshit because it was 25 minutes till they closed the store, why would you all of a sudden make wings now. What bad people, and bad business. I will tell all of my friends and family to make sure they will never go there ever. I will NEVER go there again.
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November 3, 2008
bad service and dirty store
I placed two order of tropical trios. The first order was fries and sweet plantains and the second was fried yuca and corn. The customer that came in after me got his order but that was fine because I know I was next. After waiting about 5 to 7 minutes I noticed that my order was not coming out. The person that was distributing the orders came rushing out from the back room saying "I completely forgot that there were orders to give out". The manager was standing right next to him and did not say a word. When my order came out they forgot my fries and fried yuca. The fries looked terribly cold and saturated with oil. They would make me a fresh order. Well I'm still missing the fried yuca. They suggested to take it to my table. When the fries arrived I asked for my yuca order that was missing. I was told "What yuca? I thought is was just fries." The guy walked away and never came back. After we were half way through eating I realized he never came back. I had to get up from my meal and ask for the fried yuca. The yuca that was presented to me was the most horrible looking, over fried, cold, saturated I've ever seen in Pollo Tropical. The same one that forgot to pass orders was mocking me when said I was not happy with the fried yuca. And again the manager was right there and did not say a word. Before leaving we went to the rest room and to my shock it was dirty and the paper towels dispenser was with paper but not working. That night there hardly was anybody inside the restaurant. I was there at least 45 minutes because I had family with me. The place was a reck. Tables were unclean and the condiments was messy with disguarded item around it. This particular restaurant has changed drastically. It used to be clean and friendly and ready to give great service. The food was awesomely good. That is the only reason I will return but I will not go inside again. Thank you for reading my messege.
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