PoolPartsOnline
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Category: Services
Contact Information United States
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PoolPartsOnline Reviews
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matador22
June 29, 2011
Substituting Inferior Products
If you have a pool, stay away from this vendor. Price was good on a filter cartridge, shipment was fast - (4 days), but they sent the wrong item, (at least that's what I thought). I sent them emails suggesting that they sent me the wrong item, and when the FINALLY answered me (nearly 3 weeks and 7 emails later) - they told me "No, we sent you the right item". What they sent is not the hayward brand, they sent me some chinese knock-off. That would be OK, if the price was cheaper and I was clearly buying something different, but the represented this generic item as being a hayward item. It is clearly not, and furthermore, it is not even close to the same quality as the original cartrdige that i had in my pool filter.
Beware buyer! This company does not care about you!
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Mikleer
January 24, 2011
Poor quality items
Ordered a original filter cartridge for my pool and was sent a no-name brand as a substitute. I am an engineer, and am familiar with spun polyester. What they have sent me is much easier to make than the original - knock-offs are sometimes the same quality as the original, but not in this case.
i wanted to return the item, but got so much hassle from them, plus I would have to pay shipping back and a "restocking" fee - not worth it. Instead, I'll just vent here - poolpartsonline will pay! Not me...
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