On Sept. 2, 2009, I purchased form Pools Etc., Inc. via EBay item #170299716388 Saunacore KW6 sauna heater. Payment was remitted the same day via PayPal. Estimated delivery was Sept. 17 - Sept. 24. After not receiving the product, towards the end of September I called Pools Etc. and talked with Shawn regarding delivery of the product. He said it hadn't shipped yet, but was scheduled to go out within the week. Again, it wasn't received and once again I called. This went on until the first of November, at which time I cancelled the order via a telephone conversation with Shawn. He stated I would be receiving a refund via PayPal. Once again, this was not received. I called again on Nov. 19 and was told I would be refunded that day. It wasn't. I called multiple times for a refund after that. On Dec. 1, Shawn again told me that he had been doing the PayPal refund wrong and he would redo it that day. Nothing happened. On Dec. 11 I called and told Shawn I want to skip PayPal and have him send me a check via Priority Mail. He agreed and said it would be sent 12/14. After not receiving it by 12/18, I called again and he told me it went out via US Postal Service on 12/16. By Jan. 4, it never arrived. At that time I told Shawn I need a check # and airbill # by Jan. 5 or I would turn my claim into the proper authorities. I called Shawn in the morning and he said he would call me back later in the day with the information. He didn't call, so I called him. He would have it in 1 1/2 hours. He never called. I think I've been had.