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Ken.M
June 14, 2011
The absolute worst customer service
I've purchased from poolsupplies.com in the past without any problems but this time I needed to cancel my order. I called before I received notification of shipping and after 20 minutes on hold while they check with the manager I was told they couldn't cancel the order because the items had been shipped.
Baseed on the shipping notification emails I received the next morning and the tracking information they weren't shipped until several hours after I called, in fact the shipping labels weren't printed until several hours after I called. Now if I send them back they will charge a restocking fee. They don't care about the customer only their botom line. It's a rip off and I'll never deal with this company again and will make sure everyone I can will know how they do business.
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ripedoffswimmer
July 16, 2009
Sold Me Used Equipment as New
I purchased an above ground pool on-line and opted to pay an additional $999.99 for their "Premium" package. After I assembled the pool, I found that I was missing several parts for the pump and filter. I called them and they said they would FEDEX them to me. They did, however the FEDEX was not overnight, it was 3-day delivery so, my pool sat full of stagnant water for 4 days while I waited for the parts. When the parts arrived, the base unit that the pool and filter sat on was used, obvious from the dirt and rust stains on the part. When we called the company again, we were told that this was a re-conditioned part, that the company that made the filter and pump had gone out of business and this is what they had. I guess this is what I paid the extra $999.99 for obsolete, used parts. Oh, they did give me a $20 credit for my next purchase...FAT CHANCE!
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