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mc11269
July 3, 2011
Don't use PoolSupplyWorld! You'll be Sorry!
Well, I hope I do get contacted, because I have been trying to make contact for 3 months! I was sent the incorrect item, an expensive heater part that is the wrong manufacturer. It doesn't fit my heater, and I can't get any help - no refund - no commuication at all! The only contact I have been given was a rude person who said I ordered wrong - when what I was sent is not the item number that is on my order. Can't argue that! I guess I'm left holding the bag. I'm not doing business any more with this company. I'll write this off I guess. Thanks.
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poolmommy
June 6, 2011
Stay away, you've been warned
I almost forgot about this company, but when I was reviewing my favorite pool supply company, a painful memory popped up. I hope they have improved their processes, and they probably have - or maybe I was an isolated injury.
What happened was that I called poolsupplyworld a few years back to get some advice on how to fix my pool filter. I got transferred around until I ended up with a very grumpy [rude!] young man who acted like I was wasting his time - he actually said I should call a local service company to come fix it - I was tryign to buy something from them! As I calmly persisted to ask what I needed [to buy] to fix my filter, he eventually went silent, I think I was put on mute. Then he spoke up and said that he's "really busy, maam" - and then hung up on me!
I fumed for weeks after that - nowadays we have forums like measuredup - to make these rascals come to light!
I cannot recommend this company, or any company who treats their customers this way. Stay away, you've been warned!
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