I ordered online, got a conffirmation, item shipped 3 days later. Ok, good - i thought. Waited and waited for the item, it didnt show up. I never got an email tracking number sent to me, and try to get someone on the phone to help you! this outfit thinks everything runs on autopilot - well my order got screwed up and i couldnt get any help with it.

The shipper, it turns out, LOST my package. Everyone kept saying it was delivered, but it never showed up here. When I finally got someone to return my call (after literally, 6 calls to them), I was made to feel like I stole the package and didnt want to pay for it. It never arrived here, even though they said it was delivered.

This went on for weeks, and then 2 more weeks to get my refund - IN FULL, because they had the nerve to charge me for the shipping on something I never even received!

Do yourself a favor, avoid this company.

"No problem" is what they said when I wanted to return this piece of #$%^@ pool cleaner to them. I told them that I tested it out and it didn't work. I called to get some tech support, and PSW referred me to the cleaner manufacture. called them, went thru steps, but cleaner would not operate properly [in my pool]. PSW told me to return the item, and depending on it's condition, I may have to pay a 20% return fee. OK, I agreed to that, paid to have it shipped back - and now have been waiting for 6 weeks (!) to get my money back. I'm ready to dispute it on my card, but thought I would vent my frustration here first and see if they will return my calls, and more importantly, return MY MONEY!

Ordered a heater part for our Laars pool heater. They had a good price on the item - and I received it in about 10 days (yeah, I know, but that's not the source of my complaint) - the item was not what I ordered, (pressure switch), but was a cheap knock-off no name brand. It doesn't fit. It's not what I orderd! When I called they told me that the part # I orderred has been replaced by what they sent me. That's a Lie! I called the manufacture and they told me differently - my item is very much available. I paid full price for the real thing, and they sent me something that costs them much less than the real thing. I hope this embarasses you poolsupplyworld - you've lost me as a customer!