On 6/08/2011 we visited the Popeye's Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally cam out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do"|. I called Popeye's when I got home". I spoke to a customer service rep that took all the info, . She told me that someone would be contacting me within 48 hours". It is now 6/15/2011|. I still have not heard from anyone from Popeye's:. I guess this shows the company's concern about their patrons (former now).. We will never go back because of their lack of concern.

Went to drive up order a 3 piece dinner with red beans I did not get the beans could not go back at that time when I call they said that my name will be put in a book so I will have a problem 3 days later I went to get the beans my name was not in the books I have to wait 30 min they make feel like I was trying to steal a side of beans I just wanted what I paid for I left I do not play does type of games I never got what I paid for I did not wanted chicken and biscuit or beans 3 days later I wanted a 3 piece dinner with red beans at the same not 3 days apart.

Recently had 3 piece bonafide from this location. The quality was very poor: cold, small chicken pieces that was not floured well ordered spicy but it wasn't, the biscuit was hard and cottony tasty. I was very disappointed and would have taken it back but was too far away. I grew up in the South and remember Popeyes before they went national and everything was good, hot fried chicken and the biscuits were soft and fluffy. What happened, too much standardization to grow their business.

We went there at 11:00.there was one person in front of us at window. it took 8 minutes to get to window. we sat there almost four minutes & was then able to order. we get to window & pay & was asked to drive up. we would have a two minute wait. there were only two customers in store.we only ordered two orders of wicked chicken. after nine MORE minutes we got our food. we get home & chicken is undercooked & there were almost NO redbeans in the containers. obviousy they were not ready for business of any sort. from now on kfc all the way.

I visited Popeyes Chicken at 350 Hwy @ Raytown Road on today and I sat at the menu in the drive through after being acknowledged and told she'd be with me in a moment. Ten minutes later I'm still waiting for someone to take my order. The drive through is horrible at this location as once you've entered and reached the speaker to place your order you cannot get out of the line until you've driven completely around the building past the window to pay. I drove on through with the intent of just leaving without placing an order as at this point I no longer wanted to patronize the restaurant. I drove around to find another customer at the window with what appeared to be a complaint as well. I sat behind that vehicle for exactly 23 minutes before the car pulled off but it didn't leave the establishment it just pulled out far enough that I could get out. I stopped at the window to voice my complaint with the fact that I sat in that line for a total of 33 min not to have ever been afforded the opportunity to even place an order nor could I leave. I believe that any customer at that window should be asked to pull up or come inside if they are unable to resolve a dispute in a reasonable timeframe. 33 min in a fast food drive through window is utterly ridiculous and I plan not to go back again, especially since my last visit about a week ago was not good either. I ordered a wing combo and the menu stated it's price as $5.99 but I was charged nearly $8 as the gentlemen working the window disagreed with me telling him the price of that meal. He finally spoke with a manager who clarified that indeed the price on the menu was correct and instead of refunding me the price difference they offered me a larger drink. I just want someone to look into how this store is being operated as Popeyes is losing business at this location due to the mis-management of the restaurant.