after working a 6 day week and not getting home untill 6:30 on saturday from work i decided to order popeyes chicken for dinner, for my family. I ordered the food and after an hour called to see where it was. They said the delivery guy left 15 minutes ago, i only live 5 minutes away. so after another 20 minutes the food arrived... when i checked the food it was cold as ice, and they forgot to give me my shrimp that i ordered... When i called them the girl said that she packed the shrimp herself and to check again... that pissed me off even more because i already checked and a box of shrimp could not just disapper, any ways i told her my food was cold and she said that the delivery guys do not speak english and they had alot of complaints, she said the shrimp was on the way, another hour passed no shrimp, i phoned she said that there was a miss comunication and she thought i did not want it and they were gonna give me a free one next time i ordered ... now how is it free when i paid for it and still never got it.. well i wanted to speak to the manager, she said he would be in tomorrow i said okay missed him on sunday because he was attending a popeyes chicken meeting... i guess they really thought i was stupid bottom line there giving me 8 peices of chicken and free shrimp... i never want to order from them again... and by the way how is it free shrimp when i paid for it and still did not get it ..., ...

Isent my daughter to get me a three piece, dark meat meal with a red beans and rice side, I also asked her to make sure they were all thighs. She did as I asked but what she brought back was not three thighs, wht she brought back instead was three pieces of thighs that had been cut in half and sold as full pieces of chicken, THATS CALLED STEALING, I want my money back and please believe that the next complaint letter I write will be to the BBB. If you guys can't afford to be in business without stealing from your customer, you should close up shop. Stealing from your customer is never the answer, perhaps you guys should try installing some good business practices into your corporation and training your staff on how to make ends meet. Stealing from your customers will only result in loss of business and possibly a class action suit. I am a restaurant owner in Southfield Mi., and more than that, I am a decent human being with the common sense to know that the people who pay my bills, (the customers), are not stupid, they know what food is supposed to look like, and I also know that anybody dissatisfied with my product can and will spread the word quickly.Popeyes have been around for a long time, maybe you think you can do anything you want to your customers and they will continue to patronize you. Well I am one of those people who want exactly what I paid for and I am not just a stupid, blind consumer who will except anything. I WANT MY MONEY BACK. Please know that I will never shop at another Popeyes again, I will complain until I get satisfaction, I will let everyone I know about what the Popeyes Corporation is allowing to happen, and I will inform the Better Business Bureau of your activities. If you would like to respond to this letter, my name is Renitta Wicker and my email is [email protected].

I passed two other chicken establishments to go to Popeyes because I wanted spicy chicken. I went through the drive-thru and had to tell the person three times what I wanted to order. When I got to the window, I had to tell her again twice what my order was. She then said they were out of spicy and did I want to wait. I said I would wait, so I paid and she said pull around front and they would bring it out. They brought out my food and I took it home without checking the order. Needless to say, they had my husbands order wrong. This particular restaurant has bad service which is why we very seldom go there, and after today, I probably won't go back. Are two simple dinner orders that hard to understand? And where do you find such stupid employees?

I ordered two of the chicken liver lunch combos at the drive thru on 2/1/09 at 12:06. I was ask what drink I would like and then what two sides I wanted with each. I chose potatoes and gravy and cole slaw with both meals. This came to $10.98. When we opened our meals at home we found a very small portion of livers in each box. One box had just cole slaw as a side and the other had a half filled container of gravy, no potatoes. There were no eating utensils or butter for the biscuits. I tried to call both the local and regional numbers, but the restaurant didn't answer and the regional had an automated message with no way to leave your complaint. While the food was good, we were still hungry and felt we had paid way too much for a skimpy partial order.

I noticed a charge on my cc 2 days ago from popeyes chicken. On the statement it tells me the store number from which the charge was made. I called the only popeyes i have only been to once in my lifetime which was 4 months ago. I asked their store number which was not the store number on my statement. In fact the store number on my statement is a popeyes store that closed in July 2008. I called Popeyes corp. whom referred me to the local district franchise office, to my surprise the number was not accurate. I then called back to the corp. office and they did not know any other number i could call and had absolutely no idea where to direct me next. They stated only thing they could do was to prepare a report and send it via email to upper management. I wanted to speak directly with a manager or someone who could answer my questions but apparently they have no telephones available and no alternate means of contact directly. Well, this has been 2 days now and still no call back. Can it be possible that the store delayed charging my card by four months but if so the charge didn't come from the store i visited. Honestly I don't even remember if I used my card there or paid cash. Frustated at the lack of concern on their end regarding charges from their corp. on my credit card.