I made an order on the 14th, they sent an email stating I was charged a certain amount on that exact date. When I went to go track the package, all the links in this email did not work. I thought maybe it was a glitch in the system so I looked up the original EMS web site. When i tracked the package, it showed that it was still dispatching on the 18th. this package still has not moved. I than sent about 5 or 6 emails to the web site and got no response at all. Due to this I called my bank immediately to only find out that they actually charged me $12 more than stated, and the transaction took place on the 18th, when they said it took place on the 14th. I still have not yet received my package or any responses, which is ridicules because I clearly stated I was an unhappy customer. I am now going threw a dispute due to this incident and strongly advise no one to give them any business, because It is not worth any of this hassle. I also don't appreciate how the web site is so identical to the real one, and that is how the confusion originated.