I bought a new car from salesman Harold Mason of Porter Hyundai on 05/30/2009 with Kentucky driver's license. I made full payment in cash and gave him my current Delaware mailing address and told him any document should be mailed to my current address. I was told that they would need 2 weeks to generate title related document for me and they would either send it to my current Delaware address or hold it in the office for me to pick it up. I chose to pick it up from his office by myself since the document is very important.

Around 06/15/2009, I did not get any information from him then I called him, I was told they need another week.

1 week later when I called again, I was told they need more time.

when I called him again at the beginning of July. I was told they made a mistake that they sent the document to Kentucky on 06/30/2009 via certified mail. Harold asked me to wait 10 more days for the document get back to their office.

from then to 07/21/2009 I called him multiple times and left several messages. finally I was told I should contact with Tracy (sounds like this name). I also called her several times and left her message but she never returned back my phone call. on 07/21/2009 she answered the phone when I called her again. after some investigation she said the documents sent to Kentucky. her job is sending the documents to the address on my driver's license. she does not care whether I gave them updated address or not. I was very unsatisfied with her answer then I said I would talk to her manager.

on 07/22/2009 I went to their office around 5:30PM, talked with both salesman Harold and one of the managers Eric Sunstrom. I told them I have given them more time than they need, more time than they expect to resolve the issue, but they still could not give me a solution. now it was time for them to listen to what I want. I told them I wanted 2 things: first, a new temporary tag because the old tag I bought from them expires; second, I need a solution by 11:00AM of 07/24/2009. I am reasonable enough to give them 1 day to investigate the whole issue. Manager Eric agreed with what I said, he apologized to me that their mistake put me into trouble, and he would compensate me with 1 free tank of gas. at that time I did not take it because my tank was already full.

on 07/24/2009 I did not receive any phone call from them. I called Eric, he said he already told his employee to give me updated information. his solution is asking me to wait till 07/27/2009, if the document still does not get back to their office by the time then he will request to generate a new one. I accepted his solution.

on 07/27/2009. I did not receive any phone call from them. on 07/28/2009 I called Eric and left a voice message. on 07/29/2009, I called both Eric and Harold again and left a voice message for each of them.

at 1:00PM on 07/30/2009, I called Eric again it went to voice mail again. then I called operator to request to speak with big boss of Hyundai. then the Hyundai manager came on the phone. after I briefly explain the whole situation. he said he is aware of this case, the documents were sent to Kentucky and they are still waiting. I told him Eric said he would request to generate a new copy. keeping me waiting forever is not a solution because they are using their mistake to punish me. then the manager said it is not their mistake, I used Kentucky license then they will sent it to Kentucky even though they have my current mailing address. there is nothing he can do. I have to wait until the documents get back to their office.

now the problem is they do not pick my call, they do not return my call after I left message, they refuse to track the package via USPS. I am completely in dark whether the document is still with USPS or some unauthorized person sign the delivery, or even worse if they ever generated the title document for me? they do not lose anything because I already paid every single penny for car. for the whole situation I am the victim.