Portrait Innovations

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Category: Services

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United States

Portrait Innovations Reviews

Jellybelly March 29, 2011
Scheduled an appointment and did not honor it
I should have known things would not go well when we arrived about 10 mins. early for our appointment and the rooms were filled, wall to wall kids and adults. We were told they were running about 20 mins behind schedule. We left, returned 40 mins later to find two families still ahead of us. They expected "it won't be that long" so I calmly explained why this was a problem ( at this point, 7:40 pm) and removed our family from the roster. We planned our day around this appointment; wish I'd read some reviews first!
Upset101 December 16, 2010
poor employer
Extremely poor management. Tells employees they will make 30, 000$/yr when in reality you will not even come close. Claimes they have medical benefits for thier employee, in which they do not. Claim that a dollar raise will be given after 90 days training in which it never was. Gives vacation time, but does not allow you to take it. Uses your vacation time for you whenever they want to. Gave a two week notice like a good employee should and was told normally they fire you on the spot for quitting, but they needed the help so they are just going to tell corporate office that I just didn't show up after the two weeks. Horrible customer service as corporate forces overbooking appointments. Sets sales goals at unreachable ranges so the "bonus" they talk about all year is never recieved.
NicPic28 December 2, 2010
Crowded, Rushed, under-staffed
I had taken my 6 month there previously for her newborn and 3 month photos. Yesterday my husband and I went around 4:05pm for our appointment at 4:20pm. Complaint number 1. Under-staffed. The "photographers" were too busy answering the phone to actually take pictures and review them with you. Number 2. They were still answering the phone at 5:00pm by asking if the person on the other end would like an appointment TODAY! Keep in mind they had an entire store of people waiting with babies and kids crying and running around EVERYWHERE! Number 3. If is 6 month old can't sit upright unsupported you'd think you might try something other than laying her on the floor. The cold, plain, fake hardwood floor. Yes, I'm serious - that was the picture. Number 4. When describing the packages please, please remind the customer they can swap out sheets. i.e. A sheet of 3.5 x5's instead of 8.10's. Who wants 7 8x10's ?! Number 5. When doing the special effects maybe take more than 30 seconds picking out the pictures and adding effects. When the customer feels that rushed you get home feeling ripped off, pissed off and ready to explode! I've spent 400.00 there in the past 6 months and by this point I could have gone to a PROFESSIONAL photographer and had quality one of a kind prints. There's my 2 cents.
mnmama March 31, 2010
Crappy Pictures - rushed through viewing & choosing.
Do not go to Portrait Innovations on 41st St. in Sioux Falls, SD. They advertise $9.95 special!!! No sitting fees!!! and then you get there and find out that what they don't tell you is that they are going to take about 80 pictures and then put you in front of a computer and fly through them, 3 at a time, wanting you to "choose" one from each page to "narrow it down". They then start flipping through those and putting combinations together until you're so confused you have no idea what you're ordering, in what combination, or in what sizes, or anything else. And it's like committing a cardinal sin to ask to go through them again, or to take a few minutes to think about it - they got very impatient and acted like it was a huge imposition. (Personal opinion is they don't want you to have time to think about it because you wouldn't buy as much!) And when after being told to pick one of three on a page, I stated that I didn't like any of them, I was told to "just pick one" for comparison...

I went in there simply wanting 1 (ONE) good pose of a head shot of each of my boys to hang on the wall, as well as some wallets to send to family, and then a shot of my 3 kids together to hang on the wall, also with a few wallets.

Well, I was so confused by the time I got out of there after being rushed through the viewing that I ended up spending $140 by the time it was all said and done and came home with just "ok" individual pictures of the boys to frame (bad enough that I'm already trying to figure out where to go to get new ones), but not one single wallet pic of either of them alone. And 6 different 10 x 13's of the 3 together, but amazingly the one pose that I actually WANTED in a 10 x 13 I only got an 8 x 10 of. I did however end up with about 40 wallet size pics of the 3 - (of course none of them were in a pose that I liked). And multiple copies in 5 x 7 size of what are, honestly, I think the absolute worst pictures I've ever had of my boys. Oh, and not just separately, but also the two boys together (without their sister) - pictures that I didn't even want taken.

UGH...Needless to say this was the absolute worst portrait experience I have ever had and I will NEVER go back and am going to do everything I can to make sure that I warn as many people as possible. Bottom line...they suck!!!
kcampbell April 18, 2009
everything
What a nightmare! We had to wait an hour past our appointment time to even get started with pictures. We then snapped a few, and had to wait another twenty minutes to move to a different room. 3hours and a hundred dollars later, I was given pictures that were yellow, not white. And told I had to come back in three days to get my pictures. I asked for them to be mailed, as I live thirty minutes from the studio, a request they denied. So now I have to waste another HOUR to fix their mistake!

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