I ordered part of Pottery Barn's daily system online. When I received the 3 items and opened them, the handing or mounting systems were missing. When I called the customer service and told her about it, she told me I had to order it separately. I was looking online when I spoke with her and told her that in the overview description and details description, there is absolutely NO mention or highlight that such mounting devices needed to be purchased separately.

She said I could order them and have it in a week. I asked her to expedite it, for I saw it as an error on the company side - false advertising. Her response was that I would have to pay the rush fee. I reminded her that in this crappy economy, I would think that they would want to do what they can to keep their customers happy. And, this was certainly not doing it. I will never shop from Pottery Barn again, and I will tell all my friends what a crappy company they are.