Bought a table lamp for $100 that started sparking at the switch. Brought back to Pottery Barn after 30 days but before the 1 year warantee and was given a store credit for $40 less than I paid as it was now on "sale" I did not want a replacement lamp as the one I had almost caused a fire and am now out the money. I will use the store credit and never buy from them ever again

I am disappointed in response and attitude by store and corporate staff. I was told I'd receive a response via phone in a couple of days. Over a week later, still no call. Had to go through the whole routine multiple times, only to be decline in the end. Other stores are much better about refund/store credit options. People seem to equate Pottery Barn with quality, but I'm not seeing all that much. Other stores that are less expensive are just as good, if not better. I won't shop PB or WS again. They don't appreciate their customers enough.

I was 5 months pregnant in May 2010 and had been dreaming of the Pottery Barn “Darcy” crib for my new baby boy. My mother, mother-in-law and I went to Pottery Barn Kids near my home to buy (and pay full price for, being $1, 100) the beautiful crib. I called prior to leaving to make sure they had it in stock. I was told there was only one Darcy crib left and that it was the floor model. I was told we could buy it for a discount which was very exciting to us, being $300. We arrived at the store that day and spoke with the manager. He informed us that they had the Darcy dresser/changing table AND the Darcy crib floor models available for us to purchase at a very discounted price. We immediately bought the dresser/changing table for a discounted price of $200 and an entire set of crib bedding, pillows, books, other toys etc. The crib was not available for us to buy at the moment because they needed to order a new set of hardware from the manufacturer. We agreed to keep in touch with them until the hardware came in and we’d pick up the crib at that time. Months went by. We were constantly in touch with the manager, who was very nice and kept us informed of the situation. The corporate offices would not give him a solid “yes” or “no” answer as to when or if the hardware was to come in at all. We decided to wait until the hardware came in because this Darcy crib was the only one left and was my dream crib. Months went by. He had spoken with the corporate offices many times (as did we at this point) to no avail. They would not give a definitive answer. Finally, the store manager told us he didn’t think the hardware would come in. At this point my baby, Oliver, was almost 4 months old and had been sleeping in his Pack ‘n Play since birth. It had been 7 months since we first walked in to Pottery Barn for the Darcy crib. He felt awful for the situation we were in and with the approval of the Eastern Regional Manager, Linda Carstenson, agreed to sell us another crib for a discount ($500 instead of $1000). We chose the “Larkin” crib (obviously not as cute as the Darcy) instead. I just wanted a crib for my son. Enough is enough. Well, it just so happened the Larkin crib was on backorder. We were informed that the Larkin crib would not be delivered for a month. FINE. WHATEVER. What’s one more month? This was getting more and more ridiculous but I wanted a nice piece of furniture for my son! One that I could afford! We agreed to wait ONE MORE MONTH for this crib. We agreed to these terms: once the crib was delivered, the full price would be paid for by credit card (my mother-in-law’s). When the delivery company set it up, I would call Pottery Barn and tell them I was satisfied. If I was, the discounted price would be adjusted on the credit card, and I would have my crib. If I was not satisfied, the company would disassemble it, take it back, and the money would be refunded immediately. I received a phone call from Pottery Barn’s delivery company, Excella (I’m not positive of the spelling). The truck from Pottery Barn had not made it to their warehouse yet so they did not have the crib to deliver to us. It would be a week late. ANOTHER WEEK. Are you KIDDING ME? I called the Eastern Regional Manager, Linda Carstenson immediately to discuss my concern. I am appalled at this service. I am appalled at this company. I had to leave two messages on her voicemail before she had the poor store manager call me back. He could do nothing in this situation. All he could do was apologize. This had nothing to do with him anymore. He had already done everything he could do and I wanted to speak with someone higher up in the Pottery Barn chain. I asked him to give me Linda’s boss. He gave me the name of Doris Simms (another Regional Manager, higher up). I called her and left a message the same day. Another point to be made: he had a different delivery date in his computer than what the delivery company told me. I spoke with the manager and left the message for Doris on Friday, January 28. It is now Monday, January 31 and I have not heard back from Doris or Linda. I have left three messages on each of their voicemails since Friday. Today, my mother-in-law checked her credit card statement to find $936 charged from Pottery Barn Kids. We have no crib. We have not received a phone call back from a Regional Manager in weeks. I don’t know what to do at this point. All I wanted was a nice crib for my son and now he will be 5 months old in 12 days. This is the worst service I have ever encountered. THE WORST.

I received my Pottery Barn catalogue and the next day I tried to order a metal folk art weathervane and I was told I couldn't order it because they didn' t have any. I couldn't believe it. I told them I just received my catalogue the day before but they couldn't do anything for me. If this company were like Nordstroms they would've offered a replacement item for the same price as the weathervane. I bought a hurricne lamp that cost more than the weathervane, guess that was kind of stupid. I had just had surgery the week before for invasive skin cancer and the weathervane was supposed to be kind of a get well gift from my husband. Pottery Barn blew that one. It's the most ridiculous thing I have ever heard of, receiving a catalogue but not being able to order from it. I think it is false advertising which Pottery Barn should take a good look at.

I had a few questions that the MANAGER JENN could not be bothered for she was slow unresponsive and down right lazy and disrespectful. I spend alot of money in these stores or should say I DID spend alot of money in these stores. Bottom line this woman needs to be fired and put out of contact with the public who ever made her manager needs to be looked at as well, for poor judgement. All in all I will never nor my family or freinds shop at any pottery barn ever again.