I have purchased numerous silver items from Pottery Barn, including jewelery boxes and picture frames. Within a fairly short amount of time, the silver items started to turn pink despite following the cleaning instructions not to use any chemical, but only soft cloth.

When I phoned Pottery Barn and spoke with Jeanette, she indicated they had no remedy for this problem and they would provide no recourse. Don't waste your money on their product.

I have previously purchased many items through Pottery Barn and am disappointed in their product and service. I will no longer be a customer of Pottery Barn.

My husband and I move onto a house from a smaller condo and decided to redecorate our living room. We searched high and low for the perfect couch, and ended our search with a design consultation at Pottery Barn at Lenox Mall in Atlanta. The designer was lovely and spent almost two hours helping us pick chairs, accessories etc.

Weeks went by, and we received a call that our furniture was ready for delivery, almost three weeks ahead of schedule. I was thrilled, until I got home from the office. My husband had taken delivery of a solid WHITE couch. (We ordered the white herringbone which is more tan than white.) At this point, I was disappointed, but thought perhaps they had just delivered the wrong couch. I called the store to inquire, and was told "no, you ordered white, " to which I replied "no, I ordered the herringbone and I am holding the receipt with the sample fabric stapled to it, it's not white!"

I'll save readers the pain of the next few hours, but I'll sum it up by sharing that I was told the sofa I selected was not available in the herringbone fabric and unless I wanted to pick a different one, I was out of luck.

Remembering that I originally selected the sofa, and fabric, out of a catalog I went in search. Having just moved, the catalog did not turn up so I decided to check the Pottery Barn website. There next to a number labeled "Pottery Barn Design" were the words "ANY couch available in ANY fabric." I called and was told they could have me my couch, in my fabric (at the original selling price no less) in six weeks. Frustrated and confused, we called the store back again.

This time, we were connected to a women named Jen, who tried her best to help us. The last message we received from Jen stated we could keep the wrong couch (kept us from sitting on the floor, since the old couch was donated to make room for the new ) and that they would rush order the new couch.

That was about two weeks ago. Yesterday, July 30th - nearly three months from our original order date - we got a message at home stating we either have to return the wrong couch or pay for the correct couch - BEFORE Pottery Barn would make this right for us.

I admit it, I flipped out and called the women back at the store in a less than tranquil state of mind. To her credit, she apologized and said she understood our frustration. At the vortex of the issue is apparently Pottery Barn Design, who is unwilling to proceed with constructing the new couch without the old one or the money.

Pottery Barn - if you are listening (and based on the messages I am reading you should be) you customers DO NOT CARE if your company has multiple P&L's and/or you are "not allowed" to work across different divisions. At this point, we have no idea if we'll ever get the couch, but opinion of your company has been forever damaged.

Finally, to all you employees on the frontline at PB stores - I applaud you because it is very clear your organization does not make it easy, or in this case even possible, to offer the level of customer service you promote.

My husband and I purchased furniture from Pottery Barn February 2010. We were told by two sales people that there was a promotion for zero percent interest financing. There were also signs all over the store advertising this sales promotion as well. This month we received a bill from WFFB (the credit card company that handles Pottery Barn’s financing) and it showed that we were being charged 19% interest. My husband and I have two credit accounts open with other furniture stores where we could have purchased furniture at zero percent interest financing. We called WFFB and were told that our account did not qualify for the promotion since we had purchased the furniture after the promotion had ended. We went into the store and spoke to the manager and were again told that we would not be able to have zero percent financing because the promotion had ended when we bought the furniture. I explained to the manager that we had only bought the furniture from Pottery Barn due to the promotion and that we had been told by two different sales people at the time that the promotion was still active. The manager told us that we would not be able to have the zero percent interest financing. I have asked that we be allowed to return the furniture. The manager has refused since it has been more than 30 days. Part of the sales agreement was that we would purchase the furniture under the terms of the promotion. Since Pottery Barn has not abided by the terms of the agreement, the sale is invalid and we should be able to return the furniture.

I was registered at Pottery Barn for my wedding. I received a set of Salsulito plates, bowls, and coffee mugs as a gift. After about one month I noticed chipping around the sides of the bowls and plates. I have to say I was surpirsed. We were fairly gentle with them. It wasn't the huge gouges you see when dropping or clashing things together. It was numerous chips out of the paint. I went to the pottery barn store twice to exchange the dishes that had chipped for new ones. However, I noticed still more chipping. Finally I decided that the quality wasn't what I was looking for. Especially considering I had the plates for three months only. They did let me return the dishes for a totally new set in a different style. BUT, not without first hearing from the manager that "Oh, that's what they do honey... they're pottery, they chip. I have some just like it, and they chip all the time." I wanted to say, "Well, it sounds like you should return yours too!!"

34 dollars to ship a bed spread and bed skirt, is Pottery Barn crazy! Worse yet I called the 800 number three times to get off the email list and 3 weeks later it hasn't happened. They did not even return my email! Some customer service.