I wanted to be extremely clear as to why you should not buy a set of anything from pottery barn piece by piece over time. If you cant buy the set all at once there is an extremely high chance you will have incomplete sets because there is an extremely high chance they will run out of stock of the item you are investing in piece by piece and dicontinue the set all together and never get it in stock again...and they will give you some bs reason why and you will be left with incomplete sets! I warn you Again if you cant buy a set all at once don not buy it at all from pottery barn. I also wanted to be clear as to the length of time I was taking to complete a set when they just stopped carrying the item all together leaving me with incomplete sets and that time was only a few months even sometimes within a day or week of my first purchase of a piece from a set I usually get a few pieces every month due to my budget. Pottery barn is not reliable in this way there products are there on day and gone the next never to be seen again! These products that im talking about were some of the best and sometimes newest signatur pieces! Dont let a product with the name pottery barn in its name fool you into thinking it will always be a staple collection of pottery barn it most likely will be discontinued soon! Cmon pottery barn get your act together this is bad business on your end you should only deal with companies that are reliable ypur reputation is on the line and has gone down a huge amount in my book!

POTTERY BARN: I ordered the Malika Rug to be delivered to my NYC apartment. The cost for delivery is VERY expensive and they give you a LARGE window of time. I had to hire someone to sit at my apartment to wait for the rug to be delivered so I wouldn't have to take time out of work. They delivered the rug and left. Well upon unpackaging the large rug it was realized they sent the WRONG one! This is a huge inconvenience! They need to get their act together. To spend 1k plus on a rug and be given the WRONG one is unacceptable

i have always been a avid fan of pottery barn. NOY ANY MORE I purchased two outdoor cushions from the catalogue 60 days ago and noticed inside a month that they were fading. They are not even in full sun. I flipped them over and could see a huge difference. Within 60 days I called customer service and described the situation. The representative said that her supervisor said that they do not guarantee fading. I said i could see that in time that they might fade but I had planned on getting more than one season out of them. IF I HAD WANTED INFERIOR QUALITY I WOULD HAVE SHOPPED WALMART OR OR A DISCOUNT. IN THIS CASE I DID NOT GET WHAT I PAID FOR!! Very dissapointing to me. I expected more from pottery barn. I will not be purchasing from pottery barn any more in the future.

I had a really negative experience with purchasing furniture at Pottery Barn. I went to get a coffee table there and they did a stock check to make sure they had the item on the premises. The salesperson assured me that they had one in stock, that they would tag it with my sales slip and that I had 30 days to pick it up to save on the delivery fee.

2 weeks later, I arrange to borrow a truck and hand the receipt over, then wait about 30 minutes. They then inform me that they are "minus 2" on stock and that they can't find the table anywhere on the west coast. They had actually sold the table I had paid for and had no way to replace it. From the "minus two" I guess some other person was in the same boat I was.

Finally they actually call some other stores and find one a few counties away (maybe it's time to upgrade the inventory system) and then arrange to transfer it to the store I actually purchased it from. When I ask when it would be in, the person responds with a shrug and then tells me I have to call every day to "stay on them" because there are so many managers that no one knows what's going on. He actually said that! Basically the burden is on me to hunt down the merchandise I already paid for to make sure that they don't sell it out from under me again. There was no offer to ship it to directly me to rectify the problem they created. After paying $700 for basically an MDF box with veneer on it, you'd expect some semblance of customer service.

To sum up, I do not trust Pottery Barn to be able to maintain an accurate inventory or to be able to train their staff not to sell items that are no longer their property!

On April the 9th I purchased a Charleston style sofa for $1903 dollars. It was to be delivered by May 5 th. We started receiving letters shortly after stating that it was on backorder- no problem! We eventually stopped receiving letters and still had no sofa. I forgot to mention that we paid with a check (Big mistake)! The first week in June I called to find out why we had not received our sofa, after one hour on the phone, it was determined that the store had entered the wrong phone number into the system and our sofa was sitting in a warehouse. WHAT! My question to them was why did they not send a letter asking for the correct phone number? So the saga continues... one week later we received the sofa. I was upstairs tending to our dog, while my husband supervised the setup of the sofa. After the delivery people had left, I came downstairs and to my horror- the sofa they delivered was not only DIRTY, but MISSING the slipcover. The sofa they delivered looked like it had fallen off the back of a thift store truck. I immediatly called the design studio who promised that it would be picked up and our money refunded. We were promised a phone call to sch. a pickup by June 12th. No call! called back promised a phone call by June 14th. No call. I was told that the paperwork has been filled out by pottery barn supervisor wrong x2. The I was told that the lady that was supposed to call me on Saturday- does not work on saturdays and that the hub is closed. This is a nightmare! if I had simply put this sofa on a credit card, I could dispute the charge. The last lady a customer supervisor was rude and arrogant. I told her that it is not brain surgery to have them sch a pickup. I also told her that if I did my job the way they are that I would be FIRED. Her response was witchy- she said We can not fire a whole entire hub, and its your choice not to shop at Pottery Barn again. I bet that if it was her $1903 dollars she would feel differently. So I have an unfinished, dirty pottery barn sofa in my den and I am out ( at this point) of my money. I think they should start paying me interest!!! Any advice or suggestions I would love to know.